Staples

Rarely do I write a review but the service and product was absolutely exceptional!!! Many kudos to Randy and team in the print department for a job very well done!! Our manuals looked fantastic and the service throughout the store was absolutely great!!! Thank you Logan, thanks to you, we're coming back to buy new chairs. The manager (M?) and person at the check were also incredibly helpful. We are a multi-year repeat customer, but you just keep getting better!! We are a customer for life and drive nearly 20 miles just to come to this store on Ken Pratt in Longmont, CO!! We thank you from Ken and Joy Smith!

Was attempting to purchase a new work chair with my warranty replacement gift card from my previous chair. Anna was the only person on the floor and was running around helping someone else. When she was free she came over to help. She was able to find a price match online for my new chair that, with a new warranty, saved me roughly 100 dollars. I extremely thankful for her services and have no doubt on where I will shop for my office supplies in the future.

The print shop at the Longmont Staples is great! I recently posted a poor review of the print shop at another national chain in town, so I thought it fair that I give the Staples folks credit for doing a good job. Totally prompt and organized.

Call tree is HORRIBLE. FINALLY got to the printing department and she (Mary) was obviously done for the day. Extremely short on the phone. So far - NOT impressed! Upped rating to a 3. Mary wasn't there upon pick-up but Logan was. Very quick, courteous, professional and I was on my way. Order was all good. Calling tree for the store is still one of the worse I have come across. Random and annoying.

Mary and the team at staples are wonderful. I love that they are open later so I can get all my printing needs done even in the evening. Best place to go to have your printing done in Longmont.

I went in for the first time to this staples location. I was greeted by a gentleman named Joe that was so kind and helpful. He definitely was there for all of my consumer needs. The store was well stocked and you could tell care went into its upkeep. My cashier was # 2042871. She was extremely gracious and made sure to sign me up for the rewards program. The store manager was definitely hands on, hopping onto the register to help as needed. I will be purchasing all my office needs from this point forward at this location.

This store is always great, I come in regularly for my home businesses. However I am hoping a manager sees my review, because this feedback is very crucial to keeping your store running well. Today I met the rudest, most dismissive, and pointedly apathetic clerk I have encountered here or anywhere. Her cashier number is 2028695. As I approached her counter where she was writing in a notebook, in the middle of a task, she let out an upset sigh, dropped what she was doing and turned towards me as I set my shopping on the counter. At this point she actually rolled her eyes. She struggled to type her code in and start the transaction, all the while never having said, “Hello”, “How are you?”, “Did you find everything alright?”, etc etc. usual conversation in a store. She did not even bother to ask if I had a staples card number (I did and entered it). She started to scan and ring up the items. I watched her face closely at this point and still she did not speak. I saw a look of distress, anger, frustration, a flat look of indifference, and even her talking under her breath in a disgusted fashion. After I paid she finally uttered her first words:”Would you like a bag?” To which I replied cheerfully, “Yes, please!” She bagged me up, and out the receipt inside the bag. Perhaps she is having a bad day…Oh well! My mom just died and I still make the effort to be courteous to strangers in a three minute transaction. At least the basic level of what your job expects you to do, is all you are required of. As much as I do not want to say anything, I also feel like it needs to be known that you have an employee who absolutely does not represent any level of service I have ever had in your store. Not sure what is going on with her. I almost wanted to ask if she was okay? She seemed to be growing a tantrum and being passive aggressive but why at me? I inconvenienced her while she was the counter person and that was her job as well as whatever task she was on. At least place someone who can handle pressure and customers at the counter, and she could do other tasks (god forbid a person sees her in store and asks for help!). Short of calling to complain, I am just hoping that there is some attention to these reviews and someone will respond.

The wife and I just went into Staples for a new printer. Almost immediately we received phenomenal expertise service from whom I believe was the manager on duty. She was attentive and extremely knowledgeable. Although our hearts were already set on a particular type of printer, her suggestions were very helpful, appreciated, and very informative. If you're looking for great help with your office supply needs this is the spot you want to go to. Way to go Longmont Staples Team!

Would highly recommend never going to the printing center here. The self service printer is NEVER available for use, and when it is, it doesn’t print half of your documents. The people running the printing center also seem highly uneducated about how to work printers… which seems odd considering it is their entire job. Very frustrating.

Went for TSA Pre-Check enrollment. TSA 1-800 Call Center gave me Staples Longmont TSA hours of operation. Get there today, greeter tells me there hasn't been a TSA station in their store for months. Person staffing it quit and Staples has never been able to fill the position. And he said, TSA has known this for at least 90 days. Wasted an hour of my time plus gas.