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The UPS Store

Shipping, packing & business services

    1716 Main St A, Longmont, CO, 80501, United States
    Open · Closes at 5 PM
    locations.theupsstore.com
    +13037020805

    Hours

    6a
    8a
    10a
    12p
    2p
    4p
    6p
    8p
    10p
    Saturday
    10 AM - 5 PM
    Sunday
    11 AM - 3 PM
    Monday
    8 AM - 6:30 PM
    Tuesday
    8 AM - 6:30 PM
    Wednesday
    8 AM - 6:30 PM
    Thursday
    8 AM - 6:30 PM
    Friday
    8 AM - 6:30 PM

    Reviews

    5
    73%4
    2%3
    2%2
    3%1
    21%
    4
    460 reviews

    Summary

    "Manager Lux helped me with service really quickly!"

    "They do not stick to a standard pricing model and random prices are quoted."

    "Lux and staff are wonderful to work with as a company hold location."

    Patricia Hatchell · 8 months ago

    The Store had closed twenty minutes before I got there, I had the time of closing off. Lux went out of his way to assist to get my boxes into the UPS Store. He and the other Staff were very pleasant and absolutely helped me out! Thank you, Lux!

    Owner's response · 8 months ago

    Thank you for the review, Patricia Hatchell! We appreciate the shoutout for Lux and will share your awesome feedback. We're always here for you. See you next time!

    Sarah Moore · 9 months ago

    Lux was extremely rude when I took in my packages for return and I didn’t have the packaging which I was unaware of. I had the packing slip or the return slips and he refused to take my packages wanted to charge me $11.99 and was very rude and wooshed me out the store! I watched him be very kind, and even wave fees for printing for the woman prior to me, but became extremely combative and rude out of nowhere for no reason to me! Two days later I go back to ship my things or get my returns sent off when they’ve already lost another package that I have $50 held up on and he is extremely rude and unprofessional and I am never going to return to the store ever ever ever again because it is awful!

    Owner's response · 9 months ago

    Hi Sarah, thank you for your review and for bringing this matter to our attention. We apologize for any rude treatment you experienced while visiting our business and for any negative impact it may have had on your overall experience. We hope you will give us another chance to provide you with the high-quality service we are committed to delivering. If you have any further questions or concerns, please do not hesitate to contact us at [email protected]. Thank you for your business.

    ang_gelo · 10 months ago

    Don't come here for your Amazon returns! The front desk man was making me box a boxed item for $33 when I clearly mentioned Amazon does not require that. He insisted of me contacting amazon for a gift card to give to him. He even wanted me to leave my item in their store. I ended up driving to another location and the other location took my box without any problem. Be aware of the tall tan man (kind of bald)! He even tried to sound as if he was giving me a good packaging deal and I should take the deal or I would be crazy. Never again going back there!

    Owner's response · 10 months ago

    Hi Angelo, thank you for your visit and for selecting The UPS Store® for your Amazon® return. We're sorry to hear you had a frustrating time with your return. Amazon offers 3 types of returns. If you selected “The UPS Store Dropoff – no box or label needed” for your return item, you will be unable to use the UPS 1Z # on your receipt for tracking on UPS.com. The UPS Store® does not maintain return/refund status for Amazon. To check the return status, please view your item in ""Your Orders"" on the Amazon website/app or call Amazon Customer Service. If you believe there was an error by our store, don't hesitate to contact our center at [email protected]. We hope to see you again soon.

    Anna Terrazas · more than 9 months ago

    I usually don't leave reviews but Lux gave me excellent customer service. He was friendly, considerate of my needs and polite! That kind of service is getting more difficult to receive these days.

    Owner's response · more than 9 months ago

    Dear Anna Terrazas, we appreciate you taking the time to share your thoughts. It's lovely to hear that you had a positive experience with our service. At The UPS Store, we are dedicated to providing the best service possible, and it's great to see that we have done so for you. Please let us know if there is anything else we can do to improve your experience.

    Constance Smith · more than 8 months ago

    Lux understands the lost art of customer service! He is kind, sharp and very informed, not to mention, extremely helpful! Definitely stop by this UPS store (lots of parking too) at 17th/Main in Longmont to receive great service!

    Owner's response · 8 months ago

    Thank you for the review, Constance Smith! We appreciate the shoutout for Lux and will share your awesome feedback. We're always here for you. See you next time!

    munni rana · 7 months ago

    UPS store in Longmont is quite affordable. The Manager Lux and staff members are cooperative. Store is also clean . I would highly recommend it for postal services .

    Owner's response · 7 months ago

    Greetings munni rana, thank you for your positive feedback. It delighted us to hear that you had a great experience with our service. At The UPS Store, providing top-notch service is our primary goal, and it's great to see that we have done so for you. If there is anything else we can do to enhance your experience, please don't hesitate to reach out.

    Melissa Coley · 1 year ago

    A while back, I had to return a ton of stuff for my mom. They were so patient and helpful while I sifted through emails, labels and boxes. My Mom went in to return more stuff today and she said “they are so great, please give them a good review for me”. Thank you, guys. You are our family UPS store now because of your great service!

    Owner's response · 1 year ago

    Hello Melissa Coley, thank you for your kind words. We are glad to hear that we impressed you with our service. At The UPS Store, providing the best service possible is our mission, and it's great to see that we have met your expectations. If there is anything else we can do to enhance your experience, please don't hesitate to reach out.

    Christie Pence · almost 10 months ago

    The Manager Lux was so kind and helpful. My first time returning huge and expensive items and he made it very easy!! Plus, he helped me unload it from my car!!

    Owner's response · almost 10 months ago

    Hi Christie Pence, thank you for the review! We know we can always count on Lux. We appreciate the feedback and hope to see you again soon.

    ODin Hertsch · 7 months ago

    Amazing friendly customer service, Lux has the best energy I've seen in a really long time was super helpful, polite and professional.

    Owner's response · 7 months ago

    Hi ODin Hertsch, we love hearing this feedback! Friendly, courteous, and knowledgeable service is what we're all about. Thanks so much for sharing your review.

    Eliza · 1 year ago

    This place is a mess. Box rental pricing fluctuates and is too high for the level of service provided. Multiple times, they have misplaced my packages and I've had to argue with them and show proof from delivery tracking to make them actually locate my packages. Then when they find them, they still act like I'm some kind of lunatic for insisting that I receive my packages. One particular employee mumbles so badly that I can never understand him and I've even asked other customers nearby if they understood what he said to which they respond that they can't either. I misplaced my box key and asked for a replacement but 3 months later, they still don't have my replacement key and give me attitude when I have to ask them to retrieve my mail for me. When my rental period is up, I will not be renewing.

    Owner's response · 1 year ago

    Hello Eliza, we're so sorry to hear about these issues you had with our box rental service. We always aim to treat customers respectfully, and we're committed to providing world-class services at a great value. Please reach out to us at [email protected] so we can look into this further and improve. Thank you for taking the time to leave us feedback.

    Photos

    About

    Store offering shipping, packaging, printing & other services, plus office supplies.

    Service options

    Delivery

    Accessibility

    Wheelchair-accessible car park
    Wheelchair-accessible entrance

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