UPS Customer Center

Terrible customer service. They promise one thing and then decide to not follow through. Teach your employees better.

Hiring practices are a joke here. 1. I apply online and was told given a date for orientation without a time to show up. Then, when I do I 1. Walk in, they didn't even introduce themselves. 2. Handed me an insurance form I to complete which I already completed 2x online. 3. A join the union form with deductions, all of which was never mentioned to me before I accepted the job online. Deductions from a job that will only last 2 or 3 months. What a joke this place is as well as unprofessional. You can tell they don't take reviews seriously, look at the other responses, they are all the same. Bot responses.

UPDATE: 7/26/22 My package finally arrived undamaged, but I stand by my statement about choosing a different courier when possible. My package was supposed to be delivered to my home, but was instead delivered to a Target. I was told by an employee at this location that it must have been double-labeled. I asked why the driver didn't notice that one of the labels had a customer name instead of a business name/address such as "Target". I was then told that this happens a lot. So, I asked if it happens frequently why do the drivers not inspect the labels more closely, and the sides of a package. They said that the drivers don't have time to inspect the sides of the box for labeling errors, they just quickly scan, and drop off which feels unacceptable as a customer. The employee also said that if it's "double-labeled" then they wouldn't even see it, so I'm assuming that means somebody made a mistake and put a different label perfectly fitted over mine (covering barcode), and it was then scanned, and the driver in no way could see the edges of another label directly underneath. There's just one problem...a new address and name for a different label requires a different tracking number...so, how come when the driver scanned the "Target" label the UPS website updated MY tracking number under my address/name as delivered? How is that possible? The driver scanned the barcode attached to my label, but didn't notice that it was the label UNDER another one that says Target? That's a level of incompetency I find hard to believe. I called the Target on S. Hover, which is located in a completely different city than where I live, and they said it was sent back out with UPS after they realized it was for a residential address. So, why didn't the UPS employee at Golden Rod Ct in Longmont see that information once they looked up my tracking number for the screwed up delivery? My name was right there along with my address, why not search for my delivery, and give me a solid answer about the status of my package? This is a SIM card for a phone, and it's very important that I received it before my old phone was disconnected, and now it looks like that won't happen. From now on, if given a choice at checkout, I'm choosing FedEx, or a different courier other than UPS, because none of this makes sense. I know this is going to sound extremely rude, but...I don't care how many hours they're working, the drivers need to pay more attention to what they're doing, if they're working 14 hours a day who's fault is that? The company right? They should hire more drivers regardless of what makes their shareholders happy. I gave them an extra star, because supposedly the facility employee alerted a driver to the mistake, and somehow lol they're going to correct it, and deliver my package on time (???), but I'm a little bit skeptical of that actually happening, because they said it was delivered, then it was at dock, then it's at a Target, and now it's....well...nobody knows, not even UPS.

I've been there a few times and there's a young lady there that is so nice and very helpful and knows exactly what she's doing. I wish I knew her name. Keep up the good work😊

Why is it so hard for the drivers to follow simple directions? Multiple times I’ve had my package left out in plain sight when the instructions say put behind trash can. It’s on multiple sides of the boxes and it’s on the delivery instructions! I should get a refund for my overnight air, simply unacceptable! Update same thing happened again today. Unbelievable

The worst UPS store I’ve ever encountered and I’ve lived and moved over 5 times through different states. I called them back after they left me a voicemail. They stated that my address isn’t found while attempting to deliver but when I called them and asked them which delivery it was as I order plenty of online items, they said they didn’t know. How do you tell me my address isn’t found if you can’t supply me with the information of which shipping/tracking has the issue? What a joke.

The truck showed up to deliver the package to my apartment. The driver didn't attempt to deliver the package then left. I called customer service and was assured it was there. When I arrived at the center the package was not there. Was told the package was scanned but it wasn't physically there. It was in Utah and hadn't even been in Colorado supposedly.

After receiving shipments via UPS, USPS & FEDEX at same address for over 40 years, suddenly starting in 2015, "Bad or incomplete address", & "Road too steep/slick" ( even though a 2-wheel pick up truck has no issues) On one occasion had to go to UPS facility to pick up package after waiting for 5 days for delivery. Similar " Bad address" issue last week. Rather than wait on hold for CS, explain issue, wait for contact w/facility, etc., drove straight to facility, explained issue again. Package successfully delivered 2 hr later. Successful resolution only after wasting time and gas and doing the carrier's job. Can't expect them to think outside the box, if they aren't even able to think INSIDE the box. Customer counter rep was responsive, helpful, and did escalate the matter immediately. Only positive aspect of the event.

In less than one year living in Longmont, I've been told multiple times now that the local driver attempted delivery, but I wasn't home. Every single time I was, in fact, home and actually tracking the driver periodically throughout the day on the "Follow My Delivery" online GPS tracking service they provide. There's never an attempt. Then these clowns tell me I have to drive to their service center to pick up my package because the driver is either too stupid to use a GPS and find my extremely easy-to-find house or is too lazy to do his job.

Although the lady I spoke with was nice, it was evident that she didn't want to do her job. I was told it would be impossible to locate my 2 packages because they were on 3 different trucks.