NAPA Auto Parts - The Rock Parts Company
- Kerbside pickup
- In-store shopping
"Highly recommend this place for parts and awesome customer service."
"Best Auto Parts Store in the area, hands down."
"Had the part I needed, in and out quickly, good service."
Best Auto Parts Store in the area, hands down. They always have what I need and if not, it's in the store within 24 hrs if not 4 hrs. Very helpful staff, contrary to some of these other reviews. They're courteous, they say hi and they help solve problems. This location is very busy so you need to understand you might have to wait 5 minutes. Oh no. They made a return very simple, no questions asked.
We love hearing this, Matt! Thank you for taking the time to write a review. -NAPA
I would not recommend coming here unless you’d like to be treated with complete disrespect. Sounds like this isn’t the first incident with a female. The man with the Australia accent was super disrespectful towards me when I came in with my vehicle. This shop is clearly in need of new employees, who know how to respect their customers.
Hi Alexis, thanks for letting us know about this. That’s not the customer experience we strive for. Would you mind giving us a call at 1 (800) 538-6272, so we can learn more about your experience? - NAPA
Rip-off prices and attitudes like an ex-wife. They tried to sell me a oil filter for $26 then I went next door to AutoZone and bought the same filter for $6... Don't try to say it's better quality because they both come from China.
Hey Garrett. Thanks for taking the time to write a review. We appreciate your honest opinion and we will pass this along to our Customer Experience team. -NAPA
We managed to get there just before closing but the employee helped us just the same as if his day was just beginning. We had been to a different parts store where they tried to sell us a used part. Even when we were kids, NAPA has always been the go-to place for automotive needs. We just wish it was open a little later so we didnt have to rush there on the way home from work 😀
Thanks for the shout-out! We love hearing this and we're glad we could help! -NAPA
Great Customer service and Cool Vibe!!!! The gentleman was determined to locate my part that I needed and His Perseverance paid off. He Found It!! Thanks to his Willingness and Determination!! Keep up the Good Work!!! :)
Hey, We love hearing this and we're glad we could help you find the parts you needed! Thank you for taking the time to write a review. -NAPA
I could see why this place has so many bad reviews i tried to take back a bad alternator and the guy said I needed the receipt that’s why the have computers I suggest you try Oriellys there more affordable and better lasting parts and they store there parts you purchase in a computer
Hi Terry. We value your business and want to hear more about your experience. Please give us a call at 1 (800) 538-6272. Thank you! -NAPA
Worst NAPA store in the Denver metro area to deal with. Customer service is non-existent three guys standing counter none of them even acknowledges you when you come in. You stand and wait and wait and wait and finally one of them will look up and say can I help you. Need to have some training on customer service
Hey Tim, We appreciate your honest opinion and we will be sharing this with our team. Thanks for the review. - NAPA
The best place for parts They have almost everything you need
Thanks for the shout-out, Michael! We love hearing this and we're glad we could help! -NAPA
Extremely disappointed. I attempted to stop in and by an oil filter for my car, as I was approaching the front door the employee proceeded to lock the door and turn the open sign off in front of me. He turned away 2 customers in the process. I'm not sure why your website says it closes at 7pm when I was clearly turned away before that. This is bad customer service.
Thank you for taking the time to provide us with your feedback. Please reach out to us at 1-800-LET-NAPA so that we can investigate this further. Thanks! - NAPA
Terrible customer service. I stood in front of the counters with with items in my hand to purchase 3 guys at computers. 1 person was being helped. I stood there for several minutes without anyone even acknowledging I was even there. After several minutes of just standing there I replaced my items and walked out of the store. Not a word was ever spoken to me. If you are looking to be helped, go to one of the other auto parts stores near by. They are much more helpful.
Thanks for taking time to write a review, Jon. We appreciate your honest opinion and we will pass this along to our Customer Experience team . -NAPA