Advance Auto Parts
Parts & accessories for auto repair
- Kerbside pickup
- Delivery
- In-store shopping
Hours
Reviews
Summary
"Better prices than other auto parts stores, friendly staff."
"Prices are high, service is nice but lack of experience"
"The employees were helpful with assisting me and answering my questions."
The store manager Matt and his team were most courteous and helping me with a dead car battery issue. In addition to lending me a portable jump starter, one of the team members came over to help. Very thankful and impressed!
Hello Htsuei, thank you for leaving this review for our Lincoln Ave. location. We are happy to hear that, Matt, was able to go above and beyond to assist you with your automotive needs. We have forwarded this to our Field Leadership Team so that they can be recognized for their hard work. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
Went to advance auto parts on Lincoln Ave in parker co on June 7. The immature girl who was left in charge to close that store was sitting and playing on the computer. She rudely interrupted me as I was talking to the person checking me out. . Then I walked back in the store and she yelled at me saying the store was closed but the door was unlocked. Then she just kept shaking her head at me even after I got in my car. I will never buy from advance again. That makes the second location that has no customer service skills. And loose the nose ring. U look stupid
Thank you for taking the time to leave this review, Robert. We are sorry to hear you did not have a pleasant experience while shopping at our Lincoln Ave location. We appreciate you letting us know so we can forward this to our Field Leadership Team and use this as a coaching opportunity. If you would like to discuss this further, we would recommend reaching out to us directly here at the support center. We hope you would be willing to shop at one of our Advance Auto Parts locations moving forward.
15 min to get 1 quart of oil while employees argue with other customers. I felt like my face was melting off. Never again Advanced, even if you sponsor Gears and Gasoline, never again!
Hello Kevin, Thank you for taking the time to leave us a review. We are sorry your visit to our Lincoln Avenue location was not great. We are sorry to hear our staff was not friendly or helpful during your visit. We’re always happy to help Advance your day and would appreciate any additional feedback you may have regarding your experience. Thank you for choosing Advance Auto Parts.
If you need auto parts this is the Advanced Auto Parts to go to in Parker!! I've come here a couple times, last time I needed a new battery, and they had what I needed in stock, and even installed it for me, super helpful! This time I needed an air filter, they had what I needed again, and it was easy to order and pickup. This store is a little farther than others but I've had such good experiences here it's worth the drive. The staff is friendly, the prices are right and they usually have coupons when you order online for pickup! Would recommend and will be back!
Hello, LMTabone. Thank you for taking the time to write your review of our Lincoln Ave location. We are so pleased to hear that our Team Members provided you with great service! We love helping our customers and it is nice to know when we do a good job. It was an honor to serve you and we hope to serve you again soon!
This is like the local parts store I went to with my dad, growing up. Good guys - had everything you'd need. Willing to take the time to help you through a problem. No B.S., just good honest service. Shout-out thanks to GM Justin and John. You just don't find customer service like this anymore.
Thank you for taking the time to leave this review for our Lincoln Avenue & Jordan Road location, Grant. We are happy to hear that, Justin and John, were able to go above and beyond to assist you with your automotive needs. We have forwarded this to our Field Leadership Team so that they can be recognized for their hard work. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
It's always well organized and the employees are friendly. Although I haven't needed their help thus far, they will install certain replacements and check your battery for free. I think that's a really neat, unique feature of this chain and one that might come in handy if you're not car savvy.
Thanks so much for the 5 star review Rebecca! We'll let the Lincoln Avenue Team know to keep up the good work. Thank you for choosing Advance Auto Parts!
The employees were helpful with assisting me and answering my questions. They thoroughly took the time to help me out.
Jordan, we are happy to see this 5-star review of our Lincoln Avenue location. The combination of having helpful and knowledgeable Team Members will make this store succeed for a long time. Thank you for choosing Advance Auto Parts and we look forward to your next visit.
Always got what I need right across the street there tool selection sucks and way expensive. For auto parts they do just fine.
Thank you for leaving this positive review for our Lincoln Ave location, Ryan. We hope to see you again next time soon, so we can continue assisting you with your automotive needs. Thank you for choosing Advance Auto Parts!
I called to the store to ask about a battery replacement. The gentleman told me they had the battery in stock. I asked if they are able to change it out for the make and model of car. He stated it would take about 30 min. I send my mother in law there and they tell her they don't/can't change the battery out. I call to ask why they weren't able to change it and I was told that they would have to look at the car, examine it, and that they aren't a shop. I get all of this and understand this. If this was the case, he should have told me up front that they might not be able to change the battery out and I would have sent my mother in law directly to a repair shop. On the phone, I told him I wished he had just told me that when I spoke to him earlier. At that point, he hung up on me. A min later, I answer a call on my cell and the caller hangs up. I call back and Advance picks up. I tell them that someone hung up on me and she hangs up again. I've always had good experience with this store but man...
We apologize for the actions of the Team Member at our Lincoln Avenue location, Richard. It is regretful to hear that they are rude when we strive to provide the best-in-class professional customer service available. We do hope that you do not let this experience deter you from shopping with Advance again. Your feedback has been forwarded directly to the Field Leadership Team of the store so they can address this behavior. In time this should be fixed, and we wish for you to return so that you can be properly served.
Got help with testing out my battery, alternator and starter from an extremely friendly and helpful gentleman. He also helped me pick out my oil and got me the good deal (bundle) on Mobile 1. I wish I knew his name because he really goes above and beyond to ensure customer satisfaction. First time at this location since moving and I'll definitely be back. 06/2022 Edit: I have been back a lot of times since my last review and have had great help from David every time. Just wanted to clarify here that David is an incredibly nice and helpful person.
Hi Ben, thank you for taking the time to leave this review. We are happy to hear you had a great experience at our Lincoln Avenue location. It is great knowing our professional Team Members are helpful and going above and beyond for our customers. While you do not know the name of the Team Member who assisted you, we still presented this feedback to the Leadership of the store so they can know how well of a job they are doing.
About
Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.
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