NAPA Auto Parts - Longland Corporation
- Kerbside pickup
- Delivery
- In-store shopping
Hours
Reviews
Summary
"Great service, friendly staff."
"Awesome customer service, knowledgeable parts guys, fantastic selection."
"Great place great people."
This place is ok I went here for 3 different parts but they didn't have any of them but the worker was nice and helpful
Hey Bernasantos, we're sorry for the trouble! Totally understand your frustration here. Please give us a shout at 1 (800) 538-6272 so we can get this figured out. Thanks! -NAPA
Great service parts professionals Pat Valencia very helpful and quick he's awesome
We love hearing this, Sam! Thank you for taking the time to write a review. -NAPA
The obvious lack of knowledge in the area of the companies entire focus is terrifying .Couldn't even find a part without customers needing to get information for them to help us . Probably not a good place to trust with your vehicles needs.
Hi Rox, we appreciate you taking the time to let us know about your experience. That's not the experience we want you to have. Please reach out to us at 1 (800) 538-6272 so we can look into this further. Thank you. - NAPA
With so many auto parts merchants in a convenient distance it seems like it would be hard to stand out. This particular NAPA accomplishes this though. The staff is very knowledgeable, very polite, very helpful and very respectful. It is a great auto parts atmosphere. They don't sell clothing, they don't have an energy drink display and they don't let the flashy stuff cloud their vision of what an auto parts store should be. I take all of my auto fixin' business here and will continue to do so. Great place to get help and guidance to get back on the road.
Thanks for the shout-out, it is highly appreciated! -NAPA
NAPA is back to being my favorite parts store. Visit stores in many states, when i can get to them Keep up the good work
Hi Dantel. We appreciate your loyalty and taking the time to give us a review. Thanks! -NAPA
Staff was courteous, knowledgeable, and quite helpful. My friend had bought the wrong part at an out-of-town NAPA store, and brought it to me for installation: when it turned out to be the wrong part, this store facilitated a smooth, easy exchange for the right part instead of sending my friend 200 miles out of her way to exchange it at the place of purchase. They proceeded to make sure that we had the appropriate tools and supplies to finish the job, which is much appreciated by an amateur mechanic like myself.
Thanks for the love! We appreciate your dedication and taking the time to give us a review! -NAPA
Walked in to inquire about a downpipe. I mentioned the size of the v band, mentioned the v band size again, and yet the customer service employee at the counter thought I was referring to the piping size. Maybe it was early and he was easily confused. They also didn't have what I needed nor could they find a y thing on their database.
Hello, Thanks for taking the time to write a review. We appreciate your honest opinion and we will pass this along to our Customer Experience team . -NAPA
Just picked up some new CV axels for my truck from Dan here at the Greeley NAPA and was really surprised how knowledgeable and friendly Dan and the other guy working there were. The part that needed wasn't in the computer as the part it should have been but Dan still was able to find me one that worked! I live in Loveland but will always come to this store because these guys actually care about their job.
Thanks for the shout-out, it is highly appreciated! -NAPA
Rude! Completely rude customer service, went in and asked a a couple questions about my battery guy sounded completely annoyed giving me answers I feel sounded more opinionated than factual then when asked if he could test my battery I was treated with him rolling his eyes at me (if it’s a big deal then maybe the store shouldn't offer that) I don’t care if some of my questions were dumb according to him or if he had a bad day but you don’t treat customers like that. Luckily i got my business done elsewhere. Absolutely will never recommend this place possibly just this location to anyone… ever, yes they may have the parts you need but so does advance auto parts across the street or auto zone which is up the street!
Thanks for taking time to write a review, Benny. We appreciate your honest opinion and we will pass this along to our Customer Experience team . -NAPA
I have been doing business with them for years i have only had one part ever not work when installed due to a factory flaw they replaced it with no issues. I love getting lifetime warranty parts such as starters, I drive for a living and its so nice not worrying how I'm going to pay for it when it goes out just bring it in they give me a new one. They are always willing to help and the prices are always competitive. Napa is where the pros go!
Thanks for the shout-out, Matt! We love hearing this and we're glad we could help! -NAPA
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