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Wells Fargo Bank

    6025 Parkway Dr #195, Commerce City, CO, 80022, United States
    Closed · Opens at 9 AM Tue
    wellsfargo.com
    +13032862487

    Hours

    6a
    8a
    10a
    12p
    2p
    4p
    6p
    8p
    10p
    Monday
    9 AM - 5 PM
    Tuesday
    9 AM - 5 PM
    Wednesday
    9 AM - 5 PM
    Thursday
    9 AM - 5 PM
    Friday
    9 AM - 5 PM
    Saturday
    9 AM - 12 PM
    Sunday
    Closed
    Monday
    Open 24 hours
    Tuesday
    Open 24 hours
    Wednesday
    Open 24 hours
    Thursday
    Open 24 hours
    Friday
    Open 24 hours
    Saturday
    Open 24 hours
    Sunday
    Open 24 hours

    Reviews

    5
    24%4
    10%3
    0%2
    5%1
    60%
    2.3
    58 reviews

    Summary

    "There is no focus on customer service or making customers feel welcomed."

    "And she shut me up and said she was talking to her customer??"

    "I can wait 15 minutes in line but u don't have a restroom I can use?!"

    Louie Elorduy · 10 months ago

    The pregnant Teller has a horrible attitude and is not afraid to wear it on her face! If you hate your job so much, find a new one.

    Owner's response · 10 months ago

    Hi, Louie. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Anel

    Jo San · 1 year ago

    This branch finds any excuse not to help their customers. I asked for help accessing information on prior transactions, I mentioned I had already attempted online and couldn't find anything. This branch needs to have an audit to see how employees treat and use their time to help customers.

    Owner's response · 1 year ago

    Hi. This is valuable feedback. I'm very sorry about this. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex

    M T · 1 year ago

    The worst experience I’ve ever had at a bank. I’ve had a checking acct with Wells Fargo over 17 yrs. I came in to do a simple transaction and the teller was the worse. She said she couldn’t do the transaction, was then corrected by others and she made it seem like i was the bad guy, just out to get her, i just had business to conduct. Let’s make it very clear She was in the wrong, she was corrected, she processed my transaction no special expecting or treatment. It shouldn’t have been a problem to begin with. She couldn’t do her job properly and still had an attitude. Once she was asked to complete the transaction i expected the attitude to be dropped, but she didn’t ask basic questions like “how I’d like to take my cash” she didn’t respond with any type of apology or with basic common curtesy words. She was wrong let’s be clear, she also made it a point to ask 2 other people about it. She made snarky remarks after she was corrected. I have pretty tough skin but she was rude. After she was asked to complete the transaction by someone overseeing her she said, “well i guess i Can run it through the machine and we’ll see if it goes through” the person overseeing her stated, “yeah sure you’d do the prompts as normal…” even the other person noticed her snarky mess and tried to shut it down. When this portion was complete i still said thank you and she didn’t respond or acknowledge. She only made that comment about how they need to be on the same page.

    Owner's response · 1 year ago

    Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please provide your full name, phone number, and a like to your review in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ

    Vero B Rodriguez · 1 year ago

    The customer service at this bank has really gone down hill, rock bottom is in sight. There is no focus on customer service or making customers feel welcomed. The tellers are more focused on continuing their side conversations with each other, rather than focusing on the customer in front of them. The teller had to count my cash 5 times because of how distracted they were. The customers are left looking around at each other with a disgruntled look on their face. Though the frustration is easily seen and felt, the Service Manager will not get up from their desk to attempt to salvage the interaction. If you aren't managing service, you're just a glorified teller and the tellers under your supervision are glorified ATMs.

    Owner's response · 1 year ago

    This is valuable feedback, Vero. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and the link to your review (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ

    Sandra Salazar · 1 year ago

    I been asking for the statements to come by mail since 3months ago and still nothing so I’m in the facility whenever I need them and I think they get annoyed but if this continues I’ll be there every day to make it right

    Owner's response · 1 year ago

    I'm disappointed to read your review. I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Juju

    Chad Wagner · almost 2 years ago

    Slowest bank I've ever been to. EDIT: How about instead of putting the burden on me to give a bunch of information that doesn't seem at all relevant you just, you know, hire more people? It's pretty much every complaint here. 🌈⭐️

    Owner's response · almost 2 years ago

    This is valuable feedback, Chad. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Nick, Wells Fargo HL Social

    Josh Sands · almost 2 years ago

    This wells Fargo sucks line is always to long only 2 tellers why not hire more tellers to make the line go faster so people don't have to complain

    Owner's response · almost 2 years ago

    I apologize for the wait, Josh. To ensure I’m able to look into this matter and forward your feedback appropriately, please send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey

    Jose Graniel · 1 year ago

    They dont return your calls also they keep you waiting saying then they send you to some else

    Owner's response · 1 year ago

    Hi. This is valuable feedback. I'm sorry to hear this. Please email me at [email protected] with your full name, phone number, address, and more relevant details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex

    LUIS GARCIA · 2 years ago

    They take an average of 10min per customer! They don’t educate the costumer to use the ATM for faster service! Waited 1hr just for a cashiers check.

    Owner's response · 2 years ago

    I'm truly sorry we didn't provide the prompt customer service you expect of us, Luis. Please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -Nick, Wells Fargo HL Social

    Tonya Miller · almost 3 years ago

    To be honest you guys are a little bit slow. It took way too long to open my business account and a little while later, it also took way too long to get a notary to sign off on paper work. Not understanding why you 2nd guessed information that was clearly written on 1 page of paperwork. It had their info & mine, plus the reason it needed to be signed by a notary & a 2 sentence clause stating I needed a notary. Then you had to tell me your not responsible for certain things that may come. What does that even mean? Sometimes overthinking makes things harder & longer. Time is money for everyone. Just saying. Other than that you guys are ok.

    Owner's response · almost 3 years ago

    This is valuable feedback. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

    Photos

    Accessibility

    Wheelchair-accessible car park
    Wheelchair-accessible entrance

    Offerings

    Cash advance

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