Wells Fargo Bank

The pregnant Teller has a horrible attitude and is not afraid to wear it on her face! If you hate your job so much, find a new one.

This branch finds any excuse not to help their customers. I asked for help accessing information on prior transactions, I mentioned I had already attempted online and couldn't find anything. This branch needs to have an audit to see how employees treat and use their time to help customers.

The worst experience I’ve ever had at a bank. I’ve had a checking acct with Wells Fargo over 17 yrs. I came in to do a simple transaction and the teller was the worse. She said she couldn’t do the transaction, was then corrected by others and she made it seem like i was the bad guy, just out to get her, i just had business to conduct. Let’s make it very clear She was in the wrong, she was corrected, she processed my transaction no special expecting or treatment. It shouldn’t have been a problem to begin with. She couldn’t do her job properly and still had an attitude. Once she was asked to complete the transaction i expected the attitude to be dropped, but she didn’t ask basic questions like “how I’d like to take my cash” she didn’t respond with any type of apology or with basic common curtesy words. She was wrong let’s be clear, she also made it a point to ask 2 other people about it. She made snarky remarks after she was corrected. I have pretty tough skin but she was rude. After she was asked to complete the transaction by someone overseeing her she said, “well i guess i Can run it through the machine and we’ll see if it goes through” the person overseeing her stated, “yeah sure you’d do the prompts as normal…” even the other person noticed her snarky mess and tried to shut it down. When this portion was complete i still said thank you and she didn’t respond or acknowledge. She only made that comment about how they need to be on the same page.

The customer service at this bank has really gone down hill, rock bottom is in sight. There is no focus on customer service or making customers feel welcomed. The tellers are more focused on continuing their side conversations with each other, rather than focusing on the customer in front of them. The teller had to count my cash 5 times because of how distracted they were. The customers are left looking around at each other with a disgruntled look on their face. Though the frustration is easily seen and felt, the Service Manager will not get up from their desk to attempt to salvage the interaction. If you aren't managing service, you're just a glorified teller and the tellers under your supervision are glorified ATMs.

I been asking for the statements to come by mail since 3months ago and still nothing so I’m in the facility whenever I need them and I think they get annoyed but if this continues I’ll be there every day to make it right

Slowest bank I've ever been to. EDIT: How about instead of putting the burden on me to give a bunch of information that doesn't seem at all relevant you just, you know, hire more people? It's pretty much every complaint here. 🌈⭐️

This wells Fargo sucks line is always to long only 2 tellers why not hire more tellers to make the line go faster so people don't have to complain

They dont return your calls also they keep you waiting saying then they send you to some else

They take an average of 10min per customer! They don’t educate the costumer to use the ATM for faster service! Waited 1hr just for a cashiers check.

To be honest you guys are a little bit slow. It took way too long to open my business account and a little while later, it also took way too long to get a notary to sign off on paper work. Not understanding why you 2nd guessed information that was clearly written on 1 page of paperwork. It had their info & mine, plus the reason it needed to be signed by a notary & a 2 sentence clause stating I needed a notary. Then you had to tell me your not responsible for certain things that may come. What does that even mean? Sometimes overthinking makes things harder & longer. Time is money for everyone. Just saying. Other than that you guys are ok.