Bank of the West

This bank is joke. Within the last week i have been charged 5 over draft fees even when I do cash deposits to cover the charges. My accout show a balance one day i use my debt card and the following day I have a fee....not a good bank. And they have the worse customer service ever. No consideration and very confrontational. I will not leave my money in this banks hands.

I have been with BOW in Frisco, Silverthorne since they opened in Summit Cty prob 14 years and now here in Comm Cty and have never had any issues. Always polite and hospitable and quick to serve. I have never had to wait in the lobby for svc.. show up in the drive through on Friday at 3:30, well then you're chosing the worse time to do your banking, simple. I do think they should stay open later than they do but make adjustments to get things done. That's why they call them 'banker's hours'. Grateful and satisfied.

Came in here to drop of over $1000+ in rent and needed to use the restroom, they said they don't have one. What the F kind of B.S. is that? Now I have to wait in this line because they close @ 5pm and I can't come back in. Guess I'll never open up an account with BANK OF THE WEST ever in my life, it reflects badly on all Branches. I'll be letting everyone I talk to who asks me about them to not recommend them or use them. Good job 👍

The freaking ATM machine never has envelopes! Never! Or the ATM machine is always frozen or doesn’t work! When it’s cold outside the machine is completely frozen! Why can’t the ATMs accept money without envelopes like all the other banks! Stone Age bank!

No bathroom for your customers??? What kind of service is this. Very poor service if you ask me. Bank of the west is getting worse and worse.

I have been a customer for years, never a problem with service or atm.

Bad service. Multiple times they have messed up my account and counting.

Don't go here unless you want to sit for 1/2 an hour waiting to get a check cashed. I'll be going to another bank.

Karla always acts like she can't help me because I'm speaking English horrible customer service!

Seriously the most unhelpful lazy people I’ve ever been around not even legit Americans