Hours
Reviews
Summary
"Great location nice staff fast service!!!"
"Horrible customer service from the manager himself"
"Fix your drive thru atm please!"
Been in this Bank several times. Each time there's been several customers waiting in line. there will be only one teller at the counter. Management will be hiding in their office refusing to help leaving the customers wait and the teller struggle through it. Maybe they don't need my money in their Bank.
Hi, thank you for the feedback. If you would like to share any additional information. Please send your feedback to us at [email protected] including your full account name with a contact phone number and zip code. Thank you. ^JL
I have been with them more than 2 yrs and have no problems. Only the highest respect.
HORRIBLE CUSTOMER SERVICE. DONT BELIEVE. THEM ON THE PROMOTIONS EITHER. THEY WILL DO EVERYTHING IN THEIR POWER TO NOT COMMIT TO IT. AND BECAUSE OF A BANK ERROR THAT WAS APPROVED FROM THE PREVIOUS MANAGER AND THAT I WOULD STILL GET THE PROMOTION THEY WONT HONOR THAT!!! THE BANKERS HERE ARE WORTHLESS. DONT GO HERE OR OPEN AN ACCOUNT.
Hi Bobby, we would like to take a look further at what happened. Please email us at [email protected] with you full name, zip code & contact number. Reference case#70412 in the subject line and refrain from including any account numbers. We will send this over to our escalation team and someone will contact you within 2--3 business days. Thank you. ^PR
Worst drive up service EVER. Ivr had to come to this branch a couple of times to make withdrawals and both times, it takes at leas 15 minutes! With no line! And I only hear 5 words come out of the speaker "Can I help you?" And "Thanks." Dont expect to get the cash in bills that you want! They dont borher asking!
Hi Kara: Thanks for taking the time to provide your feedback, we appreciate it. I have forwarded this post to our Branch Experience Team for review. ^KeyBank Customer Care
This bank in commerce city don’t try to help no they just try to cover there butts and instead of help ppl when they are down they make life worse. Eric is rude and can’t explain anything when questions are asked to him. Joey the management don’t want to be held Viable for anything. They don’t explain things properly with the open account they don’t tell you certain things they hide it from you and then hit you with It later on.
We're very sorry to hear about your poor experiences with this branch, Matthew. Can you send us a message with more information, including your name and phone number, to [email protected]? ^ JJ
Truly awful and indifferent customer service! The bank tellers can not understand or answer routine banking questions. I waited over an hour to speak with a bank officer who could answer the question; not only was she rude but she seemed to find the whole situation highly amusing. Save yourself the hassle of dealing with this place and head across the street to Bank of the West!
Joan, if you don't mind sharing please send additional information on your account servicing question concerns to [email protected] Please also include your full account name with a contact phone number and zip code in your response. ^JL 24497
Keybank allows me to cash a payroll check with no fees as long as I have two forms of id. I gladly did what was asked of me so i was able to cash a payroll check when needed. Today I took my payroll check to get cashed cuz I needed cash ASAP and now they want my SS # . I DON'T understand why they need MY Social when they never needed it before. I asked some co-workers that cash their checks there if they were asked for their Social # and they said "No, just two forms of ID". I also asked when was the last time they cash a check they said last week. I ask did you ever have to give your Social, they said No... So needless to say I didn't cash my check because I Was not about to give my Social just because you said "it was for your system". I will tell Everyone About how i was treated, like i was doing something wrong. And No I Don't Want Any Info For Your Bank. Thank you and NO THANKS, YOU NOT NICE LADY AT THE COUNTER...
Hi Alicia - I see your point and I understand your concern. KeyBank places a high priority on protecting any personal information provided to us, including information provided by clients’ representatives. By obtaining your personal information, KeyBank is simply recording that you are the person presenting the transaction. Any settlement of the transaction will be between KeyBank and our client, and any arrangements you have with our client is between you and our client. We suggest you share your concerns with the person who engaged you to make currency transactions on behalf of our client. In order for us to process the transactions you are presenting, We're required to obtain/confirm existing information about you. If you have any more questions or concerns, feel free to email me at [email protected]. Thanks so much. ^JL
Will not be doing business at this location. The manager needs to spend a little more time focusing on his customers and less time flirting with ladies and sending inappropriate text messages to coworkers. Possibly a refresh in management
Good Morning Jeremy, This certainly isn't the type of review we like to see. I will forward this to our Branch Experience Team for their review. If there's any other info you'd like to share, please send an email to [email protected]. Please include your full name, phone # and reference case #55331 ^LH
Thank you Henry for helping me with my banking problems! And for following up with me. I really appreciate it
Hello Bianca, thank you so much for the 5-star rating and review! We are pleased to hear about your experience with Henry! 😀. ^PR
Very friendly and helpful and good service. Wasn't to busy.
Hi Jo-anne, Thanks so much for taking the time to provide your feedback along with a 5* rating, we really appreciate it. Hope you have a great day! ^LH
Service options
Accessibility
0.05 miles
1.78 miles
1.90 miles
1.95 miles
3.29 miles