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Wells Fargo Bank

    12040 Colorado Blvd, Thornton, CO, 80241, United States
    Closed · Opens at 9 AM
    wellsfargo.com
    +13034577605

    Hours

    6a
    8a
    10a
    12p
    2p
    4p
    6p
    8p
    10p
    Wednesday
    9 AM - 5 PM
    Thursday
    9 AM - 5 PM
    Friday
    9 AM - 5 PM
    Saturday
    9 AM - 12 PM
    Sunday
    Closed
    Monday
    9 AM - 5 PM
    Tuesday
    9 AM - 5 PM
    Wednesday
    Open 24 hours
    Thursday
    Open 24 hours
    Friday
    Open 24 hours
    Saturday
    Open 24 hours
    Sunday
    Open 24 hours
    Monday
    Open 24 hours
    Tuesday
    Open 24 hours
    Wednesday
    9 AM - 4:30 PM
    Thursday
    9 AM - 4:30 PM
    Friday
    9 AM - 4:30 PM
    Saturday
    Closed
    Sunday
    Closed
    Monday
    9 AM - 4:30 PM
    Tuesday
    9 AM - 4:30 PM

    Reviews

    5
    31%4
    4%3
    4%2
    6%1
    54%
    2.5
    48 reviews

    Summary

    "Banker named Jackie (Jackeline on her wall) provided amazing service, today."

    "After the manager called to verify the check he came out to work with me."

    "For us customers each of these ladies have really good customer service"

    Mohisn Pervez · 10 months ago

    Went to the branch to see if someone could help wire money really needed to wire that day they couldn’t help me bcuz the bankers were too busy when they were just sitting on their chairs so called manager there she just walked away. Never going back to that branch matter of effect changing my bussiness accounts from them period. Worse management

    Owner's response · 10 months ago

    Hi, Mohisn. This is certainly not the experience we want you to have when visiting our branch. I'd like to escalate your concerns to the appropriate team. To do so, please send me an email to [email protected] with more details, your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Isaiah

    Kristi Aragon · more than 3 years ago

    If I could rate with negative numbers, I would! I went in to get a large, Wells Fargo issued, check cashed. Since family has had to do the same thing, I was informed by my family that a cashier's check may be needed for the amount that the bank could not cover. It being a Monday, I assumed that wouldn't be the case but I still informed the teller (strong accent), Irina, that I'd like to cash the check and possibly get a cashier's check for what the bank cannot cover. That seemed pretty informative to me. However, because she didn't listen very well, she told me that if I didn't have an account with them that they couldn't issue a cashier's check. I informed her that since it was a check issued by them that I didn't need an account to cash it and that if the bank didin't have enough to cover it, then that would fall on the bank. She rolled her eyes and was about to speak when I simply asked for a manager (since they would most likely need to approve the cashier's check anyway). I was told to sit down and wait. After the manager called to verify the check he came out to work with me. He kindly explained exactly what I came in saying. We walked over to a different teller who then after 20 minutes (with the manager practically walking her through every step) issued the cashier's check and handed me cash. In that 20 minutes, I there were so many things that could have been done quicker. The manager asked if I'd like the large amount counted in the counting machine or by hand. I feel as though these two tellers have a difficult time with active listening and thinking of ways to make the transaction process easier. It's so sad that with dealing with people and money as their career, they still have difficulty with the process. There are more details that made this experience pretty ridiculous but I don't want to waste another moment on Wells Fargo. I'll take my business elsewhere even if only to eliminate interaction with the two tellers there.

    Owner's response · more than 3 years ago

    I'm sorry you were upset after visiting this branch, Kristi. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

    Ladykyron · 2 years ago

    They have their ups and downs just like any human. Overall everyone working here have been polite and do their best. Pointing out a person's accent is racism and does not belong in a review. I have been going to this location for 15 years. There are worse things than an banker needing more experience. This is not a crisis.

    Owner's response · 2 years ago

    Thank you for your honest feedback. We appreciate your support. -Casey, Wells Fargo HL Social

    Lanii M. · 6 years ago

    Kim Jones was so incredibly helpful, and she was so sweet. Absolutely the best experience I've ever had at Wells Fargo. She definitely made my day. Amazing employee! So easy to talk to, felt like we had been friends for years. Wonderful woman!

    Jonathon Cooper · almost 4 years ago

    Went in to get a temp card because mine stopped working I was told I had to make an appointment to get a temp card. The teller (heavy middle east accent) told me she would look to see if she could get me a temp card and then said none were available and I'd have to come back at a later time and make an appointment to get a card... sorry but thats not how money and banks work. Id love to tell one of your managers they have to wait on my time till they can use THEIR money. Wells Fargo is and has been continuing to make themselves a joke of a bank. Closing my account and definitely not looking back.

    Owner's response · almost 4 years ago

    Hi, Jonathon. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

    Mayte Medrano · 10 months ago

    Sabah is the sweetest banker ever! Highly recommend

    Owner's response · almost 10 months ago

    Hello, Mayte. Thank you for taking the time to share your experience. I have sent recognition to Sabah on your behalf. Thanks again. -Tania

    J.W. Holmes · 5 years ago

    I don't know the name of the blonde girl behind the counter acting as a teller, but a lot of negative, upity attitude from her. You'd think with all the negative PR Wells Fargo has right now, your tellers would be pulling out the stops on treating your customers nicely. Tellers acting like they are better than their customers, traditionally not good for repeat business.

    Owner's response · 5 years ago

    I'm very sorry you had a negative experience with a team member at this branch. I'll review what happened and try to address your concerns. Please email me at [email protected] with your username and more details about your visit (no account numbers). I ask that you mention you posted a review on a Wells Fargo location as well. I look forward to discussing this further. -Shannon, Wells Fargo HL Social

    Leviy Johnson · more than 4 years ago

    The ratings say it all. Sitting in the parking lot now 5:25 and they've already locked the doors. Remember when open until 5:30 meant open until 5:30. Funny on the drive I was considering closing my account as service with Wells Fargo has gone so far down hill. This just confirms it.

    Owner's response · more than 4 years ago

    Hello, Leviy. I’m sorry you didn’t get the help you needed at this branch. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

    V A · almost 7 years ago

    One of the worst experiences I've EVER had. I was treated like a thief as I was helping a friend to transfer funds so that he could pay medical bills & become medicaid eligible. Instead they questioned his competency, offered to communicate to him in Spanish - only to rescind the offer & claim again he wasn't of sound mind. Barbara Cooper acted intimidating the entire time, lacking a problem resolution mindset & claimed without proper documentation they weren't going to help, showing no empathy to my friend's situation. Dont do business with Wells, or at the very least this branch

    Jim C. · almost 1 year ago

    Easy, friendly, and professional. No wait. Great job.

    Owner's response · almost 1 year ago

    Hi, Jim. We are happy to hear about your pleasant experience. If there is somebody specific you would like to recognize, please send us an email to [email protected] with the banker's full name and more details about your experience (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. Thank you for choosing Wells Fargo. -Isaiah

    Photos

    Accessibility

    Wheelchair-accessible car park
    Wheelchair-accessible entrance

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