Bank of the West

I opened a new account, then tried to deposit a check into my account and was told I need to wait two weeks for it to go through. I asked why it would take so long and was told it's because I have a new account. I feel like I'm being punished for being a new client.

Worst bank ever they change the terms of your account without notice. They stole 40$ in fees from my account. They didn't offer any assistance when I came in so I lost money and closed my account I can't believe they treat people like this. I was a client for over ten years so Beware they drain your account with fees without notice.

They actually helped me. I went to multiple other banks and I was being told they couldn’t help me. When I went here they told me they could do it for me!

*edit* - I was credited back to my account but it was still very stressful and an unnecessary headache.... Horrible customer service.. their atm literally stole $400 dollars from me and my partner and now they are giving us the run around.. manager Gina was no help at all

Great bank mobile app & online are great. The people are friendly at this branch.

Great service, friendly employees.

Horrific! Bank elsewhere! Mortgage Loan 3 weeks behind and their underwriter is in Arizona with no urgency!! Leaving families without a home for weeks over holidays! Worst experience ever!!

worst bank of the west the tellers are Rude and not helpful they gossip about the customers while they stand there.

This place is so unorganized and full of incompetence. It takes them over a month to give you the details of all you need to close out an account for an estate. Absolutely unprofessional

They treat customers verry well than othere branches. They are are very quick on work