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U.S. Bank Branch

  • Drive-through
4301 E 120th Ave, Thornton, CO, 80233, United States
Closed · Opens at 9 AM
usbank.com
+13039205500
Make an appointmentappointments.usbank.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM

Reviews

5
38%4
3%3
5%2
0%1
54%
2.7
39 reviews

Summary

"They're awesome, service oriented folks."

"Staff and management have been horribly rude on multiple occasions."

"People need to be warned not to conduct business at this branch."

Ashlie Rael · 11 months ago

If I could put a negative I would put a negative for this branch. I literally called them and said I had like four minutes to spare. It would hit 5 o’clock on the dot and I get that they close at five but later that’s why I called I was literally right there. Made it there perfectly in time and he goes. I’m sorry you have to go another branch. We close at five like seriously I literally just called to talk to you guys. Probably the worst customer service I’ve ever seen in my entire life

Cyn M · 1 year ago

The staff is always so rude. So I avoid them at all costs, I use the atm machine instead (this is my local branch).Today I withdrew money from their atm, one of the $50 bills was ripped and unusable, I went inside and the cashier said I needed the other half for her to bed exchange he bill, even after I explained the bill had just been given to me that way from their atm, she called her manager and silly guy asked for the other half as well, I explained again that it was given to me that way by THEIR atm then he gave the teller the ok, she handed me a new $50. Everyone was so unnecessary rude. Definitely making the move to another bank. It’s so easy to be kind.

Owner's response · 1 year ago

Hello Cyn, thank you for sharing your experience at the branch. We never want a customer to feel like they need to change banks due to poor service, so we are concerned to hear you feel this way. We would like the chance to speak with you further about your visit and offer our help in any way we can. If you would like us to give you a call, please email us at [email protected] and include your phone number and reference #10280. We look forward to hearing from you. Kindly, ^Kim

Michelle St Hill · 2 years ago

Not sure why US Bank wants to know all you’re personal business. I went in today visited to get a large withdrawal. Doing a lot of home upgrades. I was questioned by Vanessa why I need such a large withdrawal. She said you don’t have a credit card. Like I’m just a second class citizen. As a matter of fact yes I do but how I use my cash that I ‘work’ very hard for. Is none of your business. She had to do extra verification on my account because supposedly her system was not working. Cough cough. Horrible customer service not nice to me at all. I hope she has the day she deserves. I’ve banked with US Bank for many years and don’t need her racist acting remarks.

Owner's response · 2 years ago

Good morning, Michelle. Thanks for taking the time to leave a review. I apologize for how the situation was handled. For cash transactions we must ensure we gather additional information to remain compliant with banking regulations. I am sorry this wasn't explained clearly. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0835. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

Veronica Olivas · more than 3 years ago

My account was transferred from State Farm to US Bank and during this transition I was also closing on a home loan. I needed my bank statements for the loan process and was unable to get them online. I called the 800 number several times and was not getting anywhere until finally one of the reps called the branch manager Randy and he was able to get them for me after a couple of days. The day I went to get my cashiers check for the closing the system was down. I had to go back to the branch a couple of hours later and Randy was able to get my check for me. I was skeptical when I found out my accounts were being transferred to US Bank and was planning on closing them but I have decided to keep them because of Randy. He cares about his clients and I appreciate all of his help during these last few weeks. He made my experience easier during this stressful time. Thank you Randy!

Gringo Loco · 2 years ago

I got help from a super nice lady from Peru. Answered all my questions I had. I dont see the reason for all the complaints when its rules required by the bank. I hate banks and the rules they have but the lady, Vanessa, was to the point and answered all my questions without making me feel stupid.

Owner's response · 2 years ago

Thank you for your kind words, Gringo. I hope all your future visits meet the same level of service. Have a great day! ^Heather

Thomas Reinke · almost 6 years ago

Tremendously horrible customer service at this branch. I recommend you seek another branch at which to conduct your business. I would recommend a change in management here and serious re-training of other staff. *Reply to canned response by US Bank: How on Earth would calling a customer service representative in another state help address the issues with personnel at this bank? People need to be warned not to conduct business at this branch. In my opinion, a number of staff members including some management need to be fired. You have a cancer at this branch, and corporate needs to terminate the employment of some bad apples. You have numerous bad reviews of this branch for a very good reason. It starts at the top of the branch and has trickled down to the lowest level employees. People at that branch need to lose their jobs before that branch will have the possibility of becoming a reputable branch. That branch is ridiculously horrible. I encourage others to speak out by posting reviews when you have a bad experience there so potential new clients will bank elsewhere. Astonishingly horrible. Thumbs down.

Owner's response · almost 6 years ago

Hello Thomas, We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

Drew Kalvoda · more than 1 year ago

After several weeks of working in a mortgage loan, unforeseen terms of the loan popped up and I ended up backing out. Seems like they could have shared said information from the beginning. Also went to cash my savings bonds in today. They don’t do that either.

Owner's response · more than 1 year ago

Thank you for sharing this feedback about the branch, Drew. If you'd like to discuss this experience further, feel free to send an email to [email protected] and reference #2727 and a Social Media Ambassador will follow up with you. Take care! ^Ryan

Pedro Ramirez · 1 year ago

us bank owns the company elavon I have a business and the company of elavon is in charge of collecting my cards the machine that tried me did not work for days without realizing it and they don't want to hold me responsible or give me my begotten money if they have this company from Elavon be super attentive they are special thieves when the Bach adds his machine

Fen Cerenu · almost 6 years ago

Staff and management have been horribly rude on multiple occasions. I avoid this branch unless I am in a hurry and have no other convenient option. It is astonishing how an entire branch can have such bad people. It is almost like there is a cancer in leadership at this branch and it permeates through to the lower staff members... like branch management's philosophy and poor conduct are taught to lower level staff at daily or weekly meetings to ensure they will provide the worst possible customer service. Figurative heads need to roll at this branch. I'm calling for a boycott and the firings of the leadership at this branch. It is polar opposite to the branch at 136th and Colorado. I wish I had video and audio of each of my visits to post here. They are THAT BAD. Avoid this branch. And FIRE the management if you want to alienate fewer customers.

Owner's response · almost 6 years ago

Hello Fen, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

Marissa Layman · almost 5 years ago

Called and asked if they notarized wills since we are card holders. Was told yes, went to the bank and waited to be seen by the personal banker for over 40 minutes only to be told that wills are the one thing that they don’t notarize without much of an apology. The banker then told me to go to ups where they charge $5 per stamp, which for my will I need 12 meaning I would be paying $60 per will! Absolutely horrible customer service and apparently lack of staff knowledge is common since the banker did not seem concerned or surprised when I told her we had called prior and asked.

Owner's response · almost 5 years ago

Hello Marissa, I'm so sorry to hear of your recent experience at the Thornton branch. We pride ourselves on great, accurate service so I'm sorry to hear we have fallen short. We would like the chance to speak with you further about your experience. If you would like us to reach out to you regarding this matter, please email your phone number and reference #1903 to us at [email protected] and we'll call you in 24-48 business hours. Thank you for sharing your experience. ^Kim

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

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