U.S. Bank Branch

When you are a U.S Bank member all you need is an I.D to go in any branch and withdraw money. If you are a U.S Bank member I would highly recommend finding a more secure bank, how do you not need any type of proof of an account other than just an ID? This branch handed out my money to a complete stranger, and when I spoke with the branch manager Joe- mind you I was super furious they allowed this to happen- he seemed to not really care they handed my money to a complete stranger. SWITCH BANKS ASAP ALWAYS ASK WHAT THEIR AUTHORIZATION POLICY IS, BECAUSE U.S BANK WILL HAND OUT YOUR MONEY TO ANYONE WITH AN ID!!

What a horrible bank. I don't think I have ever been to this location, and actually gotten everything I needed. The attendants consistently, seem to not care about customer service, and are borderline rude. I would steer away from this branch!

I have to go to this Branch at King Soopers, generally people are nice. Problem is, that this is the Only bran h where you have to come in if need to make a deposit for "One" check or other iss. I like US Bank, service thru phone help is great but you closed so many branches. OPEN up the one in Larkridge would Help a LOT for the many in tri towns who bank with you. You are going to lose a lot of customers. I would change but but happy with my credit, cards, check s . Too hard to make a change is biggest problem. Bet with the program & serve your customers like you used to. Pandemic was just a feeble excuse.

WOW! I was checking for a USA bank open tomorrow on Saturday. After reading through all the reviews....... How would anyone want to bank here? It's not like it's a couple bad reviews here and there, but damn near every review is bad. Thank you everyone that takes the time to do reviews, saved me the hassle of going there myself.

Every one that works here is snooty. I bring deposits for my job and the tellers actually tell me when I can and cannot make deposits. "You should have come earlier you have plenty of time, I'm the only one here." "Sorry no rolled coins today" (only a couple of times have I actually got what I needed, and I come OFTEN). To say that the tellers lack basic customer service/communication skills is to put it lightly. The only reason this bank is open is because they are open sundays, though I doubt they will have what you need.

I don't understand why banking hours have been shortened. Other locations have been closed altogether due to COVID so we need this location to at least maintain its traditional banking hours. It's impossible for me to get to the bank when they are currently open (10-4). What is the reason for shortening the banking hours at this location?

Completed a mortgage refinance and HELOC through this branch because our Firestone location has been closed. Here is a list of the screw-ups by branch staff: 1. After booking the closing, which included working around both my wife's and my work schedules, when we arrived they had no record of our appointment and no closing paperwork prepared. An hour later they called apologizing, explaining the person who set the appointment did not enter it into the scheduler platform they use. 2. Somehow our mortgage was set up without an escrow for taxes and insurance - without our knowledge or approval to do so. I'm still trying to set up an escrow, which has been an on-going process for more than a month. 3. After rescheduling and completing (we thought) the closing for both the mortgage and HELOC, six weeks later we received a message from the branch saying they lost the paperwork for the HELOC, and we'll have to schedule another closing to sign all the papers again! Unbelievable!

Maybe hire some better and kinder tellers. One women is always rude and in a bad mood. Ridiculous!

I had a certified check issued for my son, i spelled his name to Mason, the teller, twice. He misspelled the name , so when my son got the certified check the bank would not honor it. I had mailed the check overnight to Richmond Virginia, when I went back to the branch for some help that said there was nothing they would do. After I have the check overnighted back to me and then overnight it back to Virginia I will have spent aver 75.00 dollars because Mason the teller can't spell. I will be fileing a small claims suit against this branch and if need be I will hire an attorney. If US Bank conducts its self this way with all its customers beware and don't bank with them. I am very happy with the way that Bart , the branch manager and Casey , a teller, handled the problem. They are both true professionals who listened to my problem and together we came up with a solution the was perfect. They have earned my utmost respect and I will continue to do all my banking with US Bank.

We tried to cash a check at the US Bank branch at Hover & Nelson. Branch manager, Joe Williams would not cash and said "how do I know you didn't already deposit today." We do not appreciate being assumed a thief! We will never do business with US Bank ever!