"I would change but but happy with my credit, cards, check s ."
"Nice location in the grocery store, and thank you, Edgar!"
"Snooty stuck up, act like we as the customers are inconveniencing them!!"
When you are a U.S Bank member all you need is an I.D to go in any branch and withdraw money. If you are a U.S Bank member I would highly recommend finding a more secure bank, how do you not need any type of proof of an account other than just an ID? This branch handed out my money to a complete stranger, and when I spoke with the branch manager Joe- mind you I was super furious they allowed this to happen- he seemed to not really care they handed my money to a complete stranger. SWITCH BANKS ASAP ALWAYS ASK WHAT THEIR AUTHORIZATION POLICY IS, BECAUSE U.S BANK WILL HAND OUT YOUR MONEY TO ANYONE WITH AN ID!!
Thank you for sharing this feedback about the branch, Amelia. If you'd like to discuss this experience further, feel free to send an email to [email protected] and reference #1886 and a Social Media Ambassador will follow up with you. Take care! ^Ryan
What a horrible bank. I don't think I have ever been to this location, and actually gotten everything I needed. The attendants consistently, seem to not care about customer service, and are borderline rude. I would steer away from this branch!
Hello John, thank you for taking the time to share your experience. We are concerned to hear of your recent visit and hope for the chance to discuss it with you further. If you would like us to give you a call, please email us at [email protected] and include your phone number and reference #7191. We look forward to hearing from you. Kindly, ^Kim
I have to go to this Branch at King Soopers, generally people are nice. Problem is, that this is the Only bran h where you have to come in if need to make a deposit for "One" check or other iss. I like US Bank, service thru phone help is great but you closed so many branches. OPEN up the one in Larkridge would Help a LOT for the many in tri towns who bank with you. You are going to lose a lot of customers. I would change but but happy with my credit, cards, check s . Too hard to make a change is biggest problem. Bet with the program & serve your customers like you used to. Pandemic was just a feeble excuse.
Thank you for taking the time to leave a review. We’d like the opportunity to examine the situation on your behalf. Please send an email to [email protected] with your phone number and reference number 2276. Once we receive the requested information, we’ll have an ambassador reach out to you shortly after. We look forward to hearing from you. ^Chris
WOW! I was checking for a USA bank open tomorrow on Saturday. After reading through all the reviews....... How would anyone want to bank here? It's not like it's a couple bad reviews here and there, but damn near every review is bad. Thank you everyone that takes the time to do reviews, saved me the hassle of going there myself.
Hello Brian, I am sorry to hear you have decided against an account with us. I understand reviews were the determining factor in your decision, and we want you to know that we are listening. We take the negative reviews seriously and use the feedback to help improve services. I hope we get the chance to help you with your banking needs in the future. I wish you the best, ^Kim
Every one that works here is snooty. I bring deposits for my job and the tellers actually tell me when I can and cannot make deposits. "You should have come earlier you have plenty of time, I'm the only one here." "Sorry no rolled coins today" (only a couple of times have I actually got what I needed, and I come OFTEN). To say that the tellers lack basic customer service/communication skills is to put it lightly. The only reason this bank is open is because they are open sundays, though I doubt they will have what you need.
Hello Lexi. Thank you for taking the time to review your experience with us. We are sorry to see that you are having troubles with some transactions, and we would like to speak with you further about these situations. Please send us an email to [email protected] with your phone number and reference number 5128, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan
I don't understand why banking hours have been shortened. Other locations have been closed altogether due to COVID so we need this location to at least maintain its traditional banking hours. It's impossible for me to get to the bank when they are currently open (10-4). What is the reason for shortening the banking hours at this location?
Hello Adam, Thank you for reaching out and for providing your feedback regarding the current hours. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. In the meantime, many transactions can be completed 24 hours a day at usbank.com, using the U.S. Bank Mobile App, using a U.S. Bank ATM, or by calling our 24-Hour Customer Service at 800-872-2657. We really appreciate your understanding as we work to help everyone as safely as possible. Respectfully^Caitlin
Completed a mortgage refinance and HELOC through this branch because our Firestone location has been closed. Here is a list of the screw-ups by branch staff: 1. After booking the closing, which included working around both my wife's and my work schedules, when we arrived they had no record of our appointment and no closing paperwork prepared. An hour later they called apologizing, explaining the person who set the appointment did not enter it into the scheduler platform they use. 2. Somehow our mortgage was set up without an escrow for taxes and insurance - without our knowledge or approval to do so. I'm still trying to set up an escrow, which has been an on-going process for more than a month. 3. After rescheduling and completing (we thought) the closing for both the mortgage and HELOC, six weeks later we received a message from the branch saying they lost the paperwork for the HELOC, and we'll have to schedule another closing to sign all the papers again! Unbelievable!
Hello, Scott. We are truly sorry to hear you had a poor experience. We want to make sure you feel satisfied and that we truly value having you as our customer. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference #8129 to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick
Maybe hire some better and kinder tellers. One women is always rude and in a bad mood. Ridiculous!
Hello Natalya, I am sorry to hear you had a bad experience at your local branch. If you would like to discuss your concerns further, please reach out to our 24-Hour Customer Service team at 800.872.2657. All the best, ^Rick
I had a certified check issued for my son, i spelled his name to Mason, the teller, twice. He misspelled the name , so when my son got the certified check the bank would not honor it. I had mailed the check overnight to Richmond Virginia, when I went back to the branch for some help that said there was nothing they would do. After I have the check overnighted back to me and then overnight it back to Virginia I will have spent aver 75.00 dollars because Mason the teller can't spell. I will be fileing a small claims suit against this branch and if need be I will hire an attorney. If US Bank conducts its self this way with all its customers beware and don't bank with them. I am very happy with the way that Bart , the branch manager and Casey , a teller, handled the problem. They are both true professionals who listened to my problem and together we came up with a solution the was perfect. They have earned my utmost respect and I will continue to do all my banking with US Bank.
We tried to cash a check at the US Bank branch at Hover & Nelson. Branch manager, Joe Williams would not cash and said "how do I know you didn't already deposit today." We do not appreciate being assumed a thief! We will never do business with US Bank ever!
Good morning, Jonie. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5095 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather