place hero

U.S. Bank Branch

    771 Thornton Pkwy, Denver, CO, 80229, United States
    Open · Closes at 3 PM
    usbank.com
    +13032546324
    Make an appointmentappointments.usbank.com

    Hours

    6a
    8a
    10a
    12p
    2p
    4p
    6p
    8p
    10p
    Saturday
    9 AM - 3 PM
    Sunday
    Closed
    Monday
    10 AM - 6 PM
    Tuesday
    10 AM - 6 PM
    Wednesday
    10 AM - 6 PM
    Thursday
    10 AM - 6 PM
    Friday
    10 AM - 6 PM

    Reviews

    5
    33%4
    9%3
    3%2
    6%1
    48%
    2.7
    33 reviews

    Summary

    "I been here the staff is great with a cool service"

    "The interim "manager" has no clue what customer service looks like."

    "They are usually short handed and you will wait for a whiiiiile."

    Denise Steininger · 1 year ago

    I went today with a resident from the nursing home where I worked. I pushed her all the way to the bank and what a pleasant experience we had. The customer service here was amazing and we were so thankful. I love US Bank. Thank you!

    Owner's response · 1 year ago

    Wow….5-stars! It sounds like you had a great experience, Denise. Thank you for sharing it with us. We will be sure to pass on your compliments. We hope you have an amazing day! ^Tevin

    Philip Stephan · 3 years ago

    Waited for 30 minutes while 3 employees sat behind a counter and not a single step was helped. NOBODY SHOULD HAVE TO DEAL WITH THIS TO GET THEIR OWN MONEY! US Bank froze my credit card for no reason, and then you call customer support and they're backed up for hours. To log in to my app, they say I have to call my phone carrier and ask them to accept short texts from their number. US Bank is truly the worst!

    Owner's response · 3 years ago

    Hello Philip, I'm sorry to hear you're so unsatisfied with the service you've received with your accounts. It's true we use one-time-passcodes with your phone as a security measure on the app, and this does require that your phone service allow you to receive tests from short-codes. If you prefer not to change this with your phone service, you can still login to your account on the full website at: usbank.com We'd be happy to discuss your entire experience with you and to help however we can. Please send us an email at [email protected] with your phone number and reference number 10435. Once we receive your number, one of us will reach out within 1-2 business days. For more immediate assistance with your credit card, please contact Cardmember Services at 800-285-8585. Representatives are available 24 hours a day, 7 days a week to help. All the best^Caitlin

    Pedro Ramirez · more than 1 year ago

    us bank owns the company elavon I have a business and the company of elavon is in charge of collecting my cards the machine that tried me did not work for days without realizing it and they don't want to hold me responsible or give me my begotten money if they have this company from Elavon be super attentive they are special thieves when the Bach adds his machine

    Debra Calvert · 5 years ago

    My husband made the mistake of going into this branch to deposit his paycheck. They lost the deposit. He had to go back into this disorganized mess of a bank to find out where his money was. They finally found it after he had to waste his time tracking down and fixing their stupid mistake. They really need to get up to date with modern day banking practices. US Bank is always the last to get new, updated services. They have no way of electronically submitting information. If the poorly trained teller doesn't write down the information correctly their out-dated system can't correct the mistake without lots of customer intervention.

    Owner's response · 5 years ago

    I’m sorry to hear about your husband’s deposit, Debra. We understand how having to step inside of the branch again to find the funds, can be frustrating. We want to help as much as we can. If you would like to discuss this further, please email us your phone number. One of us will call you within 24-48 business hours. Our email address is [email protected]. Thank you. ^Chrishawna

    Caroline Murphy · 8 years ago

    The interim "manager" has no clue what customer service looks like. He doesn't want to work and will talk down to you, all while telling himself how important he is. He was rude and disrespectful. All he could say was "We're done," and "I AM the manager," as he shoved my papers back into my hand. Rather than do his job and look at my paperwork, he instead wanted me to declare my personal business across the supermarket. When I didn't, he decided he didn't have to do his job. Up until him, every single person that I have met at US bank, both this one and others have been incredibly polite and professional. Up until the interaction with him, I felt confident in keeping my money with US Bank. Unfortunately, not anymore.

    Zirilis Tagtekof Boozdog · 1 year ago

    Six people working behind the counter. There are 12 people waiting to be helped.

    Owner's response · 1 year ago

    Thanks for leaving us your review, Zirilis. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

    DM Yankton · almost 8 years ago

    Both "managers" are rude and looked at me like I was completely stupid for trying to cash a money order without an account. OK my mistake. I go 465 feet to TCF also WITHOUT an account and they cash it no problem. They need to work on their customer service skills. Blows my mind that rude people like that even are in that position SMH now I remember why I quit banking with them YEARS AGO because of idiots like them!

    Travis Bland · almost 5 years ago

    Convenient location and hours. Try to avoid on the 1st and 15th of each month when everyone is there to make deposits. They are usually short handed and you will wait for a whiiiiile. They desperately need more than 2 tellers working on these heavier use days.

    Karla Huizar · 2 years ago

    I was going through a rough time and the two helping me were very unprofessional and visibly laughed when looking at my account. Go to another location perhaps.

    Owner's response · 2 years ago

    Thank you for taking the time to leave a review. We’d like the opportunity to examine the situation on your behalf. Please send an email to [email protected] with your phone number and reference number 1688. Once we receive the requested information, we’ll have an ambassador reach out to you shortly after. We look forward to hearing from you. ^Chris

    Esa Brown · more than 4 years ago

    My wife has had the worst experience here with a banker name Amanda, she seems to always mess something up. We used to like coming to this branch until she started working there. Worst customer service with her, very disappointing this branch hired her.

    Owner's response · more than 4 years ago

    We are sorry to see this, Esa. We would like to hear more about her experiences and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3441, and one of us will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

    Photos

    Accessibility

    Wheelchair-accessible car park
    Wheelchair-accessible entrance
    Wheelchair-accessible lift

    Similar

    Other nearby banks that people also search for!

    place hero0.08 miles
    TCF Bank
    43
    Bank, Loan agency, Mortgage lender
    place hero0.13 miles
    Bellco Credit Union
    82
    Credit union, ATM, Bank, Mortgage lender
    place hero0.16 miles
    Chase Bank
    73
    Bank, ATM
    place hero0.30 miles
    Bank of America (with Drive-thru ATM)
    32
    Bank, Financial consultant, Financial planner
    place hero0.41 miles