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AT&T Store

Provider of wireless, phones & more

  • In-store pick-up
  • In-store shopping
4989 Factory Shops Blvd Suite 200, Castle Rock, CO, 80108, United States
Open · Closes at 8 PM
att.com
+13034164006

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Saturday
9 AM - 8 PM
Sunday
11 AM - 6 PM
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM

Reviews

5
72%4
10%3
2%2
5%1
11%
4.3
132 reviews

Summary

"The service is great and the staff are exceptionally knowledgeable"

"Sincere greetings as people walk in and very helpful and knowledgeable staff."

"He seems Extremely knowledgeable about your products and your cell phone plans."

Gail H · 8 months ago

Went in to the store to upgrade my iPhone. Paul and Aiden teamed up to help me. Both gentleman were very professional and thorough. Can’t thank them enough for making the process quick and easy.

Owner's response · 8 months ago

Hey Gail, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We're here for you anytime!

Kyle Marquart · almost 10 months ago

Dennis seemed more interested in watching baseball rather than helping me with my issue. I went in with a problem in which AT&T customer service told me I would have to go in-store to have fixed, only to have Dennis take me through the exact website I had already been to on an iPad. After that didn't work, I was instructed to call the same customer service line that sent me there in the first place. Overarchingly I feel as if I was not valued as a customer, or a human being for that matter. I would highly reccomend taking your business elsewhere.

Owner's response · 8 months ago

Kyle, We appreciate you bringing this issue to our attention. We are very disappointed that we've failed to deliver the experience you expect. We would appreciate the opportunity to discuss this with you further so we can improve. Sincerely, Anna

James Bauer · 1 year ago

My wife Anastasia and I were very satisfied with our experience at this location. Orlando leads a very knowledgeable and resourceful team that was able to help us choose the right product and services for our recent upgrade. Thanks again for making our last visit and seamless and efficient as possible.

Owner's response · 1 year ago

Hi James! Thanks, We're always here to help. So happy to hear you had a great experience with us. We appreciate your feedback. Schedule an appointment for your next visit at attvip.com

Marty McGee · 1 year ago

I came in because the att logo was stationary on my screen and could not do anything on the phone. The people in the store told me that there was nothing they could do and that my phone was broken and I needed a new phone. They told me customer service couldn't even do anything. Later, I pushed the screenshot buttons and the phone reset. Very poor customer service.

Owner's response · 1 year ago

Hi Marty! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!

claudia garcia · 1 year ago

The whole staff here is great and I always have had great experiences here. Alexis has been the one to help me and my husband out with all our phone needs and upgrades. She’s sweet, professional and great at what she does! Thank you Alexis! - The Olsen’s

Owner's response · 1 year ago

Hi Claudia! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Elaine Thorndike · 1 year ago

Dave, the store manager was awesome. I had a new Apple Watch and a new iPhone. He answered all of my questions and helped me get everything set up, helped with accessories and explained the billing. Very positive experience.

Owner's response · 1 year ago

Hi Elaine! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

James Burling · 1 year ago

This is the best ATT store I’ve been to because of the customer service. I had the pleasure of working with David. He made my experience painless and addressed all my needs efficiently. It felt like he was constantly going above and beyond for me. I highly recommend this ATT store over the rest.

Owner's response · 1 year ago

Hi James! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Usagi Tsukino · almost 2 years ago

They went above and beyond to assist me with my new phone. Stacey and Emily and I didn't catch the guys name but he's from Parker, CO, all assisted me and were so very friendly even with other customers they were assisting. Awesome crew!

Karen Donelon · 1 year ago

Extremely bad experience Dennis didn't resolve any concerns and was unprofessional and immature It looked like his friend sitting there with fast food was more on his mind Wouldn't recommend!

Owner's response · 1 year ago

Hi Karen! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!

Tony Olsen · almost 3 years ago

David, Lexi and Erica were all very helpful in getting me signed up. The deals/price that was presented to me over the phone was accurate to what I was given in the store and they even added some savings for me too. They got me situated with everything I needed and even helped me get my new phone set up and activated. This process can be timely but the time was well spent given the fun and energetic atmosphere this store presented.

Photos

About

Retailer providing wireless plans & a range of phones, devices & accessories.

Service options

In-store pick-up
In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Payments

Credit cards
NFC mobile payments
Credit cards

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