AT&T Store
Provider of wireless, phones & more
- In-store pick-up
- In-store shopping
Hours
Reviews
Summary
"The service is great and the staff are exceptionally knowledgeable"
"Sincere greetings as people walk in and very helpful and knowledgeable staff."
"He seems Extremely knowledgeable about your products and your cell phone plans."
Went in to the store to upgrade my iPhone. Paul and Aiden teamed up to help me. Both gentleman were very professional and thorough. Can’t thank them enough for making the process quick and easy.
Hey Gail, We are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with the highest levels of service. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We're here for you anytime!
Dennis seemed more interested in watching baseball rather than helping me with my issue. I went in with a problem in which AT&T customer service told me I would have to go in-store to have fixed, only to have Dennis take me through the exact website I had already been to on an iPad. After that didn't work, I was instructed to call the same customer service line that sent me there in the first place. Overarchingly I feel as if I was not valued as a customer, or a human being for that matter. I would highly reccomend taking your business elsewhere.
Kyle, We appreciate you bringing this issue to our attention. We are very disappointed that we've failed to deliver the experience you expect. We would appreciate the opportunity to discuss this with you further so we can improve. Sincerely, Anna
My wife Anastasia and I were very satisfied with our experience at this location. Orlando leads a very knowledgeable and resourceful team that was able to help us choose the right product and services for our recent upgrade. Thanks again for making our last visit and seamless and efficient as possible.
Hi James! Thanks, We're always here to help. So happy to hear you had a great experience with us. We appreciate your feedback. Schedule an appointment for your next visit at attvip.com
I came in because the att logo was stationary on my screen and could not do anything on the phone. The people in the store told me that there was nothing they could do and that my phone was broken and I needed a new phone. They told me customer service couldn't even do anything. Later, I pushed the screenshot buttons and the phone reset. Very poor customer service.
Hi Marty! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!
The whole staff here is great and I always have had great experiences here. Alexis has been the one to help me and my husband out with all our phone needs and upgrades. She’s sweet, professional and great at what she does! Thank you Alexis! - The Olsen’s
Hi Claudia! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com
Dave, the store manager was awesome. I had a new Apple Watch and a new iPhone. He answered all of my questions and helped me get everything set up, helped with accessories and explained the billing. Very positive experience.
Hi Elaine! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com
This is the best ATT store I’ve been to because of the customer service. I had the pleasure of working with David. He made my experience painless and addressed all my needs efficiently. It felt like he was constantly going above and beyond for me. I highly recommend this ATT store over the rest.
Hi James! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com
They went above and beyond to assist me with my new phone. Stacey and Emily and I didn't catch the guys name but he's from Parker, CO, all assisted me and were so very friendly even with other customers they were assisting. Awesome crew!
Extremely bad experience Dennis didn't resolve any concerns and was unprofessional and immature It looked like his friend sitting there with fast food was more on his mind Wouldn't recommend!
Hi Karen! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!
David, Lexi and Erica were all very helpful in getting me signed up. The deals/price that was presented to me over the phone was accurate to what I was given in the store and they even added some savings for me too. They got me situated with everything I needed and even helped me get my new phone set up and activated. This process can be timely but the time was well spent given the fun and energetic atmosphere this store presented.
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Retailer providing wireless plans & a range of phones, devices & accessories.
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