Verizon

Customer service was ok at first. Long wait and the guy didn't really know much about the product but I bought a phone, signed up for 30 days to switch all data and then bring it back for trade in. I got home, received a heated call from the sales guy that I needed to come back to the store immediately and not to touch my new phone or I would be charged extra because he did the paperwork wrong. I drove all the way back and they refused to let me come to the top of the queue. Had to wait over an hour for them to tell me I needed to hurry up, do the data switch and hand over my old phone asap or they would charge me full price for the phone. All and all I spent over 4 hours in a Verizon store yesterday, was charged for a service i didn't receive, lost the 30 days to mitigate data from one phone to another ,and was treated very poorly. Rude sarcastic remarks from the staff and the managers. I hope this store is shut down. I was also told that my old chargers would not work with my new phone but that was also a lie. Glad I didn't buy any extras from them. Total scam.

I liked this store. Really cool people, nothing "woke" about this crew, and they got me in quickly. About 10 minutes. Keep up the good work!!

Was told by an associate that we would get a rebate for an in store purchase. Paid for the item and waited. 5 months later still fighting to get $400 back from them and told talk to this that and even hung up and with we have you covered we will get you taken care of.. Never to hear from them again. Do not deal with the rebates the store associates offer unless you get everything written down. This is against Colorado law to lie or falsely tell a customer information to get them to buy their products.

Extremely racist store. Had my Colorado id on my phone per Colorado government. During Corona wouldn’t let you get id in person so you had option to download on phone as a pdf.. since I have dreads and don’t look like your every day customer, they refused my id n told me they didn’t believe it’s mine and that I could of hacked the government system??? I was extremely confused called corporate and corporate took care of me .. funny part of story corporate asked if I wanted to go to that store to pick up my new iPhone lol there’s 2 other stores in Lakewood go to those not this one. Also when I asked for a manager kid went to the back n came back n said he’s not gonna deal with this … 2023 Colorado for ya

A little sleazy. They try hard to upsell, but from buying a phone on Verizon’s website. I see that this has become Verizon’s business model also. Also this store is understaffed and the lines can be extremely long.

This store is completely ridiculous in its customer service and professionalism. They sold me a watch with my phone a few months ago, and told me it would be $13/ month over however many months. I could turn in my old watch for a $200 credit so that the watch only cost like $250. Sounded great. Then according to them, I didn't set up my watch correctly for a "line of service", so 3 months into using the watch, I am charged almost $500 on my bill for the full price of the watch. Customer service over the phone told me they had never seen this before and the terms of my agreement looked incorrect. They told me I needed to go into the store and talk to management about a refund for the $200 watch credit at the very least. Management basically blamed it on me for not setting up the watch correctly, one of the associates stated that a seasoned rep would not have made a mistake with not going over the additional $10/month line of service charge, and that I was basically going to have to eat the cost of the $500 bill and the fact that they basically stole my old, perfectly functioning watch without any actual credit. I was never explained to that a line of service meant cellular data or what that should look like on my watch, which they also blamed on me. My previous one did not have data so I didn't see any deficiency in it. I would not have gotten a new watch for $23/month, but $13/seemed reasonable. They showed no empathy or concern for my situation. I am not a confrontational person but this situation was infuriating. I will be switching carriers and not looking back, as soon as my monthly payments for my phone are up.

Wow, never in my life have I been treated so poorly!! The staff at this location is only nice to you when you are about to purchase service from them... once you've gotten service they could care less!! won't be returning to this location!!

I don't know why I ever even try to stop in at this location, every time I go I am just given websites or phone numbers to call instead of actually being helped in the store. Went in to get a new phone line with my same phone number, and I already have Verizon, was simply handed a piece of paper and told to call the phone number on it. No attempt at all from the employee to help set it up or go over any possible promos. Wasted my time driving over there and found it extremely inefficient that the store didn't just call me before the appointment to tell me the number over the phone considering I made an appointment online and put the very reason I would be coming in. The number I was given is also confusing and just an automated system.

It takes a lot for me to write a negative review, but we were legitimately scammed. They gave us a “deal” and offered us two new phones, two Apple Watches, and two beats earbuds that we paid up front with the promise that they’d all be comped as long as we mailed in our last phones. They failed to mention that the credits would take 2-3 billing cycles. So not only did we pay full price up front, I also have to pay for one of the Apple Watches because I already had one and I gifted the one they gave me because I had to “activate it with my phone”. So much for a deal. Oh also, we’re getting a gift card instead of billing credits, something else they failed to mention. So thanks Verizon! I switched from AT&T and I immediately have a bad taste in my mouth. Can’t wait to see how else you’ll screw us over while we’re paying everything off. Bite me.

Extremely slow service. Listened to one employee have a 30min conversation about concerts when there was a line of six people. I had to wait over an hour just to be helped.