Reviews
Summary
"Outstanding deals great service!!!!!"
"Good staff and supper nice store"
"This last time my mother replaced her phone, paid full price."
I have been here 3 times. No one at this location speaks English, that is issue itself, you can't give good customer service if you can't be understood. This last time my mother replaced her phone, paid full price. They added a service she didn't ask for and without her consent. Her phone was turned off, which prompted another visit to this location. Avoid this location till staffing is properly trained. At the very least, ask for an invoice with a breakdown of what they did.
Hello Miguel, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a Metro by T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!
the staff is nice and try to be helpful. But I have been in there at least seven times in 2-3 weeks to fix issues with my phone and no one can help me. They always say to come back when Andrea is there, but she's never there. They even told me her schedule, I came at a time she was supposed to be there, and wasnt there. It just seems ridiculous that there wouldnt always be some type of manager there at all times to make sure customers could resolve issues. I know its not the kids fault that work there. I blame the company 100%
I got a phone from F6 from the aurora mall but they didn't explain it only has 1g internal storage, i came to this location very friendly and they move storage for me for more space
HORRIBLE CUSTOMER SERVICE. Richard Molina the manager had no clue what he was doing. I went to Verizon instead - and received much better service!
GREAT STORE GREAT COSTUMER SERVICE. SWITCHED FROM CRICKET TO METRO PCS GOT A GREAT DEAL AND THE REP HELPED ME OUT A LOT. WOULD NOT GO TO ANYOTHER METRO PCS STORE BEST ONE I HAVE BEEN IN. ALAMEDA AND CHAMBERS
I went to the metropcs store on chambers and green valley i.told them about my situation they didn't help they didnt know what the hell they we're doing i came to.thisstore and they help me with everything and fixed the situation
I live near chambers & Colfax but i love coming to this location great customer service & Richard gives free tech support if you are coming here ask for him
Richard has great customer service we would never go to another metro store
I got 2 lg l70 from the Aurora mall and they told me i would get .my rebate back i kept calling but.they dont answer i came to.this location and they helped me track it and everything!
Again kudos to T-Mobile.
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Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.
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