place hero
3843 E 120th Ave, Thornton, CO, 80233, United States
t-mobile.com
+17206230344

Reviews

5
67%4
5%3
5%2
2%1
22%
3.9
60 reviews

Summary

"Great customer service, very knowledge staff"

"Its like the owner of this place buys their shoes before trying them on."

"Best in store experience at a Sprint store."

MD · 5 years ago

The customer service are big 0 3 times just came to this store they’re unable to soft my problem and takes every Time more the 45 min just westing time nothing else

Zachary Librande · 4 years ago

Wonderful staff. Very helpful when I have a problem I go here

Bethany Kolshak · almost 3 years ago

Manny helped me set up a phone plan. He was very helpful and friendly, and I was able to set up a whole phone plan in a quick amount of time.

Kenneth Griego · 5 years ago

doesn't answer phones, when I came in they really didnt seem very helpful. and no manager was available for me to talk to. Love Sprint but not this location.

Savannah Yamaguchi · more than 4 years ago

WAAAAAAY better staff and customer service at this store versus Grant street! They were very helpful and friendly in helping me get my phone activated!! Thanks guys!

Coley Luna · almost 4 years ago

Went in to switch to a new carrier from previous, they were so helpful. Also very patient. Went in again after that to get an iPad and they showed me how to use it and helped set it up (first time Apple user). Great staff.

Ronald Alvarez · 3 years ago

This T-Mobile team is beyond AMAZING. My wife and I had issues with our account because of the way the T-Mobile store on 136th and Colorado had set it up. We had spent nearly 3 HOURS on the phone trying to fix the mistake that the other T-Mobile store made whereas when we walked into this T-Mobile store, they solved our issues within 20 minutes. Kobe, Travis, and Donia were ALL a huge help and if you ever want things done right the FIRST time, I highly recommend them to help you out.

Owner's response · almost 3 years ago

Thank you so much Ronald! We appreciate your feedback! We love our T-Mobile employees and customers!

Chandirasekarendiran Anandan · 3 years ago

My friend and I had a great experience here. We were looking to avail the Black Friday T-mobile offer - $500 trade-in for select Samsung phones in exchange for the new S20 models. We had a poor experience in the Longmont T-mobile store on Ken Pratt (Harvest Junction Retail) on top of stock unavailability issues so had to drive down to Thornton. Still due to T-mobile system error, the order couldn't be placed before the offer ended. Thankfully Ben, Travis and Meghan went above and beyond to help my friend get a new S20 Ultra despite the offer being expired. Took several trips but Ben and folks kept their word on getting my friend the discount equivalent to the offer (actually better when taking into account the lower tax and the upgrade fee that Ben waived) - I decided to stick it out another year. I am definitely coming here when I change my phone just because of the amazing customer service.

Stephanie Haigler · 3 years ago

This was my first time visiting this location and YES, I live much much closer to a different t-mobile store but I love working with Travis so I will drive 28 mins to his new location vs 4 mins just to have him help me. I have never had problems with any other employees at ANY t-mobile but I feel like he takes time to make sure I understand things. I am technically challenged and get confused with phone stuff. He will help me anytime and he never shows frustration when I ask him a million questions AND I am sure I have asked him the same questions multiple times! We have multiple lines and he has helped us all. I was even frustrated with a new phone I had purchased and he helped me get through the bumps I was struggling with and now I like my phone 🤷‍♀️😂 Who knew!?! If you need a new phone go see Travis! He is super knowledgeable and patient.

Frank Zirger · 3 years ago

Came in to this location and Travis helped us to change out SIM cards and was very helpful as we were there I was looking at head phones and Ben came and help me decide witch ones to get. This location has changed a lot and love the new staff great location now and will definitely come back to this location again

Photos

Service options

In-store pick-up

Accessibility

Wheelchair-accessible entrance

Amenities

Wi-Fi

Crowd

LGBTQ+ friendly
Transgender safe space

Payments

Cheques
Debit cards
NFC mobile payments
Credit cards

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