place hero

T-Mobile

Wireless provider offering phones & more

  • In-store shopping
13762 Colorado Blvd Unit 142, Thornton, CO, 80602, United States
Closed · Opens at 11 AM Sun
t-mobile.com
+13034520029

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Saturday
10 AM - 8 PM
Sunday
11 AM - 6 PM
Monday
10 AM - 8 PM
Tuesday
10 AM - 8 PM
Wednesday
10 AM - 8 PM
Thursday
10 AM - 8 PM
Friday
10 AM - 8 PM

Reviews

5
76%4
4%3
1%2
1%1
18%
4.2
119 reviews

Summary

"Great customer service helped us set up our phones no problem very helpful."

"Great service would recommend this location for any problems or concerns ."

"They truly don't care about customers or NEW customers that switched from AT&T."

Samantha Delaney · more than 8 months ago

I went into T-mobile earlier today in hopes of finding a phone for my grandson as his birthday is soon and I knew he wanted a new one. I wasn't quite sure of what I should get him because I am not very tech-savvy! Elise and Nezley were both able to help me find exactly what I needed and walked me through the process of what they would recommend for storage and all that! I really appreciate them for the help today as I was clueless. Will definitely be asking for them next time i'm in and need help!

Raymond Pacheco · 9 months ago

Went in looking for a new set of galaxy ear budspro. They had them and the rep Jill was super friendly and helpful. Helped me set them up in my phone. I definitely recommend this store.

Atif William · 1 year ago

Please do not visit this T-Mobile franchise. They have horrible customer service, I went there twice to upgrade a phone and they had no interest in helping out. It was between 6-7pm on Tuesday 5/9. Afterwards I went to the corporate store on 144th and my issue was resolved within minutes.

Owner's response · 1 year ago

Hi Atif William! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.

J.R. Rashleigh · more than 9 months ago

The store was absolutely phenomenal, Brandon, Louis, Elise, and all of the employees helped us accommodate all of our issues and exceed our expectations.

christina cowen · 1 year ago

Jade was amazing, she went Above and beyond to take care of my needs and also was able to get me a great deal. She was super nice and super knowledgeable about the product. thanks T-Mobile!

Kelsey Cochran · more than 8 months ago

They took care of my screen protector quickly and efficiently. Elise was great!

Marcie Dowd · more than 8 months ago

Elise and Nezley were very helpful. Answered all my questions and were very polite and professional.

Brandy Von · 3 years ago

I love this store!!! They are so attentive, I have had to go in a couple times for a new screen protector, both Sean and Karen did an amazing job making sure that it's perfect. Kim was also super helpful and knowledgeable.They were great at helping me figure out my cloud storage issues! They always acknowledge you even when they're busy letting you know about how long you're going to wait several of the other stores do not do this.

Lindsey Hawkins · 2 years ago

I don't normally write reviews, but the customer service here is horrible. Just lazy people doing nothing and enjoying doing nothing. I went in to get a new iPhone and the girl behind the counter said she didn't have any iPhone 13 or 13 minis available. Had my husband come in later and he asked about iPhone 13s and they suddenly had some... weird... basically she just didn't wanna work. And no they didn't get a delivery between because it was a Sunday. Probably poor management sending this message down.

Owner's response · 2 years ago

I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!

Stephanie Carrasco · 1 year ago

The girls working are absolutely the best! They are super helpful and patient!

Owner's response · 1 year ago

Thanks for the great feedback Stephanie! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!

Photos

About

Wireless provider offering cell phones, data plans, Internet devices & accessories.

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible entrance
Wheelchair-accessible car park

Amenities

Wi-Fi
Wi-Fi

Crowd

LGBTQ+ friendly
Transgender safe space

Payments

Credit cards
Debit cards
NFC mobile payments
Credit cards

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