Hours
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Summary
"Great customer service helped us set up our phones no problem very helpful."
"Great service would recommend this location for any problems or concerns ."
"They truly don't care about customers or NEW customers that switched from AT&T."
I went into T-mobile earlier today in hopes of finding a phone for my grandson as his birthday is soon and I knew he wanted a new one. I wasn't quite sure of what I should get him because I am not very tech-savvy! Elise and Nezley were both able to help me find exactly what I needed and walked me through the process of what they would recommend for storage and all that! I really appreciate them for the help today as I was clueless. Will definitely be asking for them next time i'm in and need help!
Went in looking for a new set of galaxy ear budspro. They had them and the rep Jill was super friendly and helpful. Helped me set them up in my phone. I definitely recommend this store.
Please do not visit this T-Mobile franchise. They have horrible customer service, I went there twice to upgrade a phone and they had no interest in helping out. It was between 6-7pm on Tuesday 5/9. Afterwards I went to the corporate store on 144th and my issue was resolved within minutes.
Hi Atif William! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
The store was absolutely phenomenal, Brandon, Louis, Elise, and all of the employees helped us accommodate all of our issues and exceed our expectations.
Jade was amazing, she went Above and beyond to take care of my needs and also was able to get me a great deal. She was super nice and super knowledgeable about the product. thanks T-Mobile!
They took care of my screen protector quickly and efficiently. Elise was great!
Elise and Nezley were very helpful. Answered all my questions and were very polite and professional.
I love this store!!! They are so attentive, I have had to go in a couple times for a new screen protector, both Sean and Karen did an amazing job making sure that it's perfect. Kim was also super helpful and knowledgeable.They were great at helping me figure out my cloud storage issues! They always acknowledge you even when they're busy letting you know about how long you're going to wait several of the other stores do not do this.
I don't normally write reviews, but the customer service here is horrible. Just lazy people doing nothing and enjoying doing nothing. I went in to get a new iPhone and the girl behind the counter said she didn't have any iPhone 13 or 13 minis available. Had my husband come in later and he asked about iPhone 13s and they suddenly had some... weird... basically she just didn't wanna work. And no they didn't get a delivery between because it was a Sunday. Probably poor management sending this message down.
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!
The girls working are absolutely the best! They are super helpful and patient!
Thanks for the great feedback Stephanie! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!
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Wireless provider offering cell phones, data plans, Internet devices & accessories.
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