place hero

KeyBank

  • Drive-through
9309 Dorchester St, Highlands Ranch, CO, 80129, United States
Open · Closes at 5 PM
key.com
+13033464680
Make an appointmenttimetrade.com
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 6 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 6 PM
Tuesday
9 AM - 5 PM

Reviews

5
60%4
0%3
0%2
0%1
40%
3.4
15 reviews

Summary

"Quick service and also has a drive thru and ATM"

"My fiancé and I recently switched over and the customer service was amazing."

"Great people and products!"

Alec Frasco · 11 months ago

If you or anyone you know is thinking to open up an account with Key, don’t. Almost 3 months ago my family recieved checks written under their names and the LLC they owned and cashed them into this Key Bank location. Since then they have destroyed the checks and are now illegally holding over 100 thousand dollars from my family and i. They have cut all communication with us and have told us on numerous occasions that they will release the money and we are yet to see a cent. This company is filled with criminals covering up their own mistake and in the process are stealing thousands upon thousands of dollars from us. They have forced us to put off mortgage payments, wifi, cut food costs, etc and cant even have the deceny to answer a phone call. You should stay far far away from this location and every keybank.

Owner's response · 11 months ago

Please email your full name, billing ZIP code and phone number to [email protected] if you have questions. Please reference case# 91207 in the subject line. Our Escalation Team will contact you within 2 to 3 business days.^CH

R J Whetstone · more than 6 years ago

Quick service and also has a drive thru and ATM

Christopher Andersen · 2 years ago

Attempted to withdraw cash from the ATM (third party bank) at this location and the machine never dispensed the money. When I went inside to attempt to resolve the matter the employees were powerless to correct the issue and could only direct me to my own bank and filing a dispute resolution. Needless to say I won't be using the ATM or any other services at any Key Bank any time soon.

Owner's response · 2 years ago

Hello Christopher, it's unfortunate that this happened. We hope you were able to file a dispute with your bank to resolve this issue. Thank you for taking the time to provide your feedback. ^PR

seth jordan · 3 years ago

In this world, there’s people who care and there’s people that couldn’t care less. Robert Lopez is a caring selfless individual who goes above and beyond. The world is a tough place right now and he found a solid solution to help me in a especially hard situation regarding my funds. He personally took care of me and made sure I would be cared for in the future. Key bank earned my respect from that one person. Thank you Robert and everyone at the highlands ranch Dorchester location. I’d drive an hour to receive their customer service

Owner's response · 3 years ago

Hi Seth! Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

kristopher simpson · 8 years ago

by far the worst key bank I have ever been to. they wouldn't cash my check due to my license being expired by a week and a half(keep in mind the check i have is a key bank check). as I show them my social security card along with another photo I'd and a credit card they still refused to cash my check! stating they can't cash it and no other banks will cash it with an expired license... so I take my check to the key bank off Broadway and mineral, and you wouldn't believe it. but they cashed my check! now I thought no other banks would cash my check, am I wrong? anyways that was my experience at this key bank. the bank on Broadway and mineral seems much more reliable, and courteous to their customers. next time I'm going there first.

Ashley Smalz · 7 years ago

Amazing Customer Service and Knowledge! My fiancé and I recently switched over and the customer service was amazing. We walked in and we were greeted right away. When we said we had a meeting with a banker the branch manager came over to introduce himself to us. We were asked if we wanted water or coffee and felt 100% at home there. Thank you KeyBank for putting your customers FIRST :)

Mike C · almost 6 years ago

Great staff. Sherry and the rest of the staff always help me with any issues that arise between my multiple businesses. I've thrown some curveballs their way and they always offer great support.

Owner's response · almost 6 years ago

Thanks for the shout out, Michael. I'll be happy to pass the kudos along To Sherry and the staff. Have an awesome day! ^CS

Chaynne Carter · almost 2 years ago

Great customer service and always professional and nice. Tom Jackson is the best around.

Owner's response · almost 2 years ago

Hi Chaynne, Thanks so much for taking the time to provide your feedback along with the 5* rating, we really appreciate it and I will be sure to pass this along to the branch. Have a great weekend!! ^LH

Crysta Carter · almost 2 years ago

My favorite bank! Tom Jackson was very helpful and informative!

Owner's response · almost 2 years ago

Hi Crysta: Thanks so much for taking the time to provide your feedback along with the 5* rating, we really appreciate it and I will be sure to pass this along to the branch. Have a great weekend!! ^LH

Brance Warner · 8 years ago

Terrible place. Laziest employees I've ever talked to. DO NOT BANK WITH KEY BANK. horrible policies

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Similar

Other nearby banks that people also search for!

place hero0.08 miles
Chase Bank
28
Bank, ATM
place hero0.13 miles
Bank of America (with Drive-thru ATM)
53
Bank, Financial consultant, Financial planner
place hero0.52 miles
place hero0.53 miles
place hero1.17 miles