Reviews
Summary
"This used to be a great company with great people."
"Anyways, I forgot my drivers license and I could not get the cashier's check."
"Great branch and service."
Are used to love US Bank. I have all my accounts with them personal and business. Ever since Covid the management of this company has been horrible. I’m very close to pulling out all my money. they keep closing locations and reducing hours making it very hard to do banking. This used to be a great company with great people. And slowly the people that I’ve had relationships with for years I’ve gotten downsized and let go. I don’t recommend anybody put money into this bank and start a relationship with them right now. I’ve been a customer for about 23+ years. My business does about $2 million a year. So I’m kind of a decent size customer.
This past week I went on a few errands for the last time in my life. I wanted to get a cashier's check for my wife (we use separate banks). Anyways, I forgot my drivers license and I could not get the cashier's check. I get it, I understand. I was in the area and I just wanted to see if I could use my debit cards, savings card, social security card, or passport in place of the driver's license. I absolutely understand their policy. I, however, was upset at myself, so when I was walking out they were talking trash about me. I know they were talking about me but I didn't have the time or energy to start a confrontation. I was not rude or visibly upset. If only they knew they ruined my very last store outing because I am dying of a Glioblastoma.
Good morning, thank you for taking the time to leave a review. I apologize for the poor service you received while visiting this location. I am sorry this experience ruined your outing. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0400. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
THEY CLOSED MY CHECKING ACCOUNT WITHOUT WARNING ME!!!! The only reason I found out was because my card was acting funny so I called them and they told me that not only was my bank account closed I had to open a new one. The best part is I found all this out on payday so I didn’t get my check for three days I was late on rent and bills and literally had to go dumpster diving for food.
We received excellent customer service from Louis who helped us set-up our online account.
Thank you for your kind words, Fred. I hope all your future visits meet the same level of service. Have a great day! ^Heather
Unable to help with US Bank mortgage documents - sent me to a UPS store for a notary. Makes no sense!
Hello Aaron. We thank you for taking a moment to share your experience with us. Notary services are available for banking related requests. If you would like to discuss your experience in greater detail. we would be glad to help. Please send us an email to [email protected] with your phone number and reference number 2009, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan
Fantastic service. Same day (same hour!) medallion guarantee service. Definitely focused on customer service!
Really friendly staff. Quick and efficient.
excellent customer service!
Wow….5-stars! It sounds like you had a great experience, Kevin. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Heather
Jessica was great !
Thank you for taking the time to leave us a review, Laryssa. We appreciate the kind words you shared about Jessica. All the best. ^Michael
Great branch and service.
Service options
Accessibility
0.07 miles
0.55 miles
0.59 miles
0.94 miles