place hero

Cricket Wireless Authorized Retailer

Wireless provider offering phones & more

  • In-store shopping
7475 W Colfax Ave Ste 4, Lakewood, CO, 80214, United States
Open 路 Closes at 6 PM
cricketwireless.com
+17208534563
Friday
10 AM - 6 PM
Saturday
10 AM - 6 PM
Sunday
Closed
Monday
10 AM - 6 PM
Tuesday
10 AM - 6 PM
Wednesday
10 AM - 6 PM
Thursday
10 AM - 6 PM

Reviews

5
64%4
0%3
0%2
0%1
36%
3.5
11 reviews

Summary

"This cricket store was a great experience with no hassles!!!"

"Definitely my new preferred location."

"I am a cricket customer"

Mike Medberrymore than 10 months ago

This location sent me on a wild-goose chase. What should have taken 10 minutes to go over 2 hours. They cost me time money and gas. My phone is broken, I took it into the store, as my phone should be under warranty. I asked if I needed to file claim I was told no. Just tell them it's going to cost $35 and that I have a plan. They sent me to a shop 16 miles away where I was then told I needed to file a claim. The store clerk there call the cricket store and told them to stop sending people over there without filing a claim. When I asked for a formal apology from the cricket authorized dealer, I was told no. Their favorite word at this location is NO. NO you can't use restroom NO you don't need to file a claim NO we can't help you NO we don't want to proved customers service NO we don't want to work NO we will not apologize Over the past few years I have spent a lot of money at cricket. My issue is not with cricket. My issue is with this authorized reseller and their staff.

Owner's response10 months ago

We are sorry to hear that our team was not able to meet your expectations during your visit. We will be sure to share this information with our store leadership team to enhance our customer experience and earn a better rating on your next visit. Thank you for your rating.

Lori Little1 year ago

I'm sitting in front of the store and the store says open, but the doors are locked and I saw a man walk out from the door in the back looked at me and turned around and went back through the doors and hasn't came back, why be open if your not going to be open? It's 2:15 pm And he Still hasn't came out I've been waiting for 25 mins now, and still no response

Owner's response1 year ago

Oh no! We are sorry to see that we only received a 1 star rating. We are sorry to hear about your poor experience. Our goal is to work harder to provide a better experience on your next visit.

Jerri Delucca1 year ago

I wouldn't send my worst enemy to cricket a little over a week I got eight viruses wouldn't get me another phone didn't have a charger it's the worst company you could ever go to go to Walmart

Owner's response1 year ago

We are sorry to hear about your poor experiences at this store. We will be sure to share this information with our store leadership team. Our goal is to continue to work with our staff to provide a better experience on your next visit. Thank you for sharing your feedback with us.

Baby Gurl1 year ago

Esdras was really rude and wasn't helpful at all. Very bad customer service. Hopefully next month when I pay my bill I get a different person.

Owner's response1 year ago

We are sorry to hear that our team was not able to meet your expectations during your visit. We will be sure to share this information with our store leadership team to enhance our customer experience and earn a better rating on your next visit. Thank you for your rating.

Joseph Egly (joe)2 years ago

This cricket store was a great experience with no hassles!!! The lady that helped me was polite and informative during the whole process. She also knew exactly what package and deal worked best for me without try to force an update!

Owner's response2 years ago

Awesome! Thanks for taking the time to share your 5 star review with our Cricket Nation! We are thrilled to hear that you enjoyed your in store service experience! #SmileOn

Bria Schmidt2 years ago

I wish I would have gotten the names of the girls working there, they were both so lovely!! 馃枻 Great, wonderful experience finding exactly the phone I wanted, dispite how picky I was being. I ended up leaving with a FREE $240 speaker for upgrading my phone, and they kindly let me hang around until my Uber got there! I definitely recommend this location!

Owner's response2 years ago

Thanks for visiting us! We appreciate the 5-star review! #SmileOn =)

Juan Flores2 years ago

I had a great experience here. Ruby and Crystal helped me switch a line to my account and it was super smooth. They were patient and understand of us not knowing the pin. Definitely my new preferred location. Thank you Ladies!

Owner's response2 years ago

Thanks for visiting us! We appreciate the 5-star review! #SmileOn =)

Stazia Pagano2 years ago

Wonderful customer service Ciara at this location is very kind intelligent and definitely knows her facts. She was quick and efficient as well as jaylee what a wonderful team!!!

Owner's response2 years ago

Thanks for visiting us! We appreciate the 5-star review! #SmileOn =)

Susan Daraghy1 year ago

I am a cricket customer

Owner's response1 year ago

We appreciate the positive feedback! Thanks for the 5 star review! #CricketNation

Jenna Zuniga1 year ago
Owner's response1 year ago

We love to see you had a smile worthy experience Jenna! Thanks for the 5-star review! #SmileOn

Photos

About

Wireless provider offering prepaid mobile phones, coverage plans & a range of accessories.

Service options

In-store shopping

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Payments

Credit cards
Debit cards
NFC mobile payments
Credit cards

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