place hero

AT&T Store

Provider of wireless, phones & more

  • In-store pick-up
  • In-store shopping
10651 E Garden Dr Suite 101, Aurora, CO, 80012, United States
Closed · Opens at 10 AM Thu
att.com
+17207902388

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Wednesday
10 AM - 8 PM
Thursday
10 AM - 8 PM
Friday
10 AM - 8 PM
Saturday
10 AM - 8 PM
Sunday
11 AM - 6 PM
Monday
10 AM - 8 PM
Tuesday
10 AM - 8 PM

Reviews

5
73%4
5%3
4%2
2%1
16%
4.2
300 reviews

Summary

"The staff here gave me the best service!"

"My family and I had a pleasurable experience at this location."

"Mediocre , unprofessional, pushy, rude staff will never come back."

Dora Ceja · 9 months ago

I have the worst customer service experience the associate that assist me to get my new phone "delete "(did a factory reset on my old phone ) without backing it up or before transferring to the new device so all my photos and personal information where lost so be careful when you go to this place since all they care is getting their money all my memories are now lost just because of them honestly hope they fire these 2 people and I wish they go through the same thing I'm going through just because of them lexi and manager David

Ray C · 1 year ago

I needed to upgrade my phone immediately, as I walked in I was approached by Noah and received some of the best service I’ve ever had at an AT&T store. He was polite, efficient and explained clearly the choices I had based on my plan and also let me know of some discounts I had on my plan that I wasn’t even aware of. All in all a really nice team that works there with great customer service. Thanks Noah for your help!

Owner's response · 1 year ago

Hi Ray! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Jason Thomas · 1 year ago

This ladies are my hero’s. What I spent 8 hours over the phone trying to resolve. They fixed in less than 5 minutes. They were nice, fast, friendly. If you have anything negative to say about this place or then. It’s more then likely you that’s the problem

Owner's response · 1 year ago

Hi Jason, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Prism · 1 year ago

Store was a pleasant experience all around. Didn’t wait long at all. Was helped immediately and the gentleman who was working with me was very knowledgeable. Will be going back

Owner's response · 1 year ago

Hi Prism! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Goslyn Mosley · more than 9 months ago

The manager David was very informative, great customer service!

Owner's response · more than 9 months ago

Hi Goslyn, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

hotspit studios · 2 years ago

Great service. Fast and accurate. I went in to port my number from my old carrier because I was no longer satisfied. Adamaris helped me. She was smart, polite and patient. I asked a lot of questions about my new phone and about the service plan and billing. She was very thorough. I was impressed with how knowledgeable she is. Without feeling rushed, I was taken care of quickly and I left happy with my new phone. The price was right too, I got a good deal. That and the outstanding customer service is why only why I gave 5 stars. Thanks again.

Lil Storm · 2 years ago

Came in the store mad. AT&T no longer supports 3G devices. I was forced to upgrade. I worked with a great representative. I think his name was Anthony. He treated me very well while deciding my new device. He was patient and informative. I now love my new iPhone 13 and am very happy with the price. Thanks to all the team who assisted as well.

Aimee Longenecker · more than 1 year ago

2 young boys were running the store and I came in at 7:56 on 12/1 to pay a prepaid bill, I explained the services got shut off tonight and they had told me they had already close the register for tonight and that as soon as it reaches 8 PM that management requires them to leave right away so they close all their system is down prior to 8 PM. After being a manager at a corporate AT&T store I can’t tell you want a horrible experience this was. The one guy turns to the other and asks what would happen if “ they reopened the registers” They obviously do not strive to provide a good customer exporter e and would rather go home. Legit was told to let my service shut off, hook up to Wi-Fi and pay it in the morning lmao this experience is exactly what I expect from an authorized retailer.

Owner's response · more than 1 year ago

Hi Aimee! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!

Mykierah Lowe · almost 3 years ago

Luis and Vanessa are literally so good at what they do. The minute I came in I felt comfortable and welcomed. They really went above and beyond for me and made sure I didn’t leave without feeling satisfied! Very professional and outstanding and bright! Really amazing people!! The experience I had made me want to work there with them! Service was definitely a 10/10!!

Camilla Gallegos · almost 3 years ago

Noah was great, not only was he friendly but very knowledgeable and helped us immediately. We were both able to upgrade our phones the same day. He was patient and made the experience worthwhile. This is what customer service looks like!

Photos

About

Retailer providing wireless plans & a range of phones, devices & accessories.

Service options

In-store pick-up
In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Payments

Credit cards
Debit cards
Credit cards

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