place hero

Cricket Wireless Authorized Retailer

Wireless provider offering phones & more

  • In-store shopping
10650 E Garden Dr #103, Aurora, CO, 80012, United States
Closed · Opens at 10 AM Mon
cricketwireless.com
+17203274594

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Sunday
12 PM - 5 PM
Monday
10 AM - 7 PM
Tuesday
10 AM - 7 PM
Wednesday
10 AM - 7 PM
Thursday
10 AM - 7 PM
Friday
10 AM - 7 PM
Saturday
10 AM - 6 PM

Reviews

5
70%4
7%3
1%2
3%1
18%
4.1
94 reviews

Summary

"Wish the service was good as the staff are nice"

"She also dealt with some rude customers in a highly professional manner."

"But my experience at this location sure was below sub-par."

Charles Budoff · 6 months ago

I stopped in today about 2pm, and being a Cricket customer for close to 20 years, I felt ok with just doing an upgrade to my phone, it will have been my 3rd or 4th in about 10 years. But once inside, with no other customer in the store, a woman came out of the back, got on the computer/laptop, and completely ignored me. After about 4 minutes looking at phones which had no price or model numbers (one had the model number written with magic marker on the back) I decided to leave. I noticed a T-Mobile just a few doors down. There were about 5 or 6 customers in that store, and within less than a minute, I was being helped. After talking with them, and now having looked at a few others, I might just take my number to a different company. I came to Cricket after Verizon took over Air Touch when they dropped the ball in there service to me. I WAS happy with Cricket until now. But my experience at this location sure was below sub-par.

Owner's response · 6 months ago

We strive to provide excellent customer service and are saddened to hear it did not happen during your visit. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport). Thank you for taking the time to leave your review.

Kevin Quarles (Dad) · almost 2 years ago

Cricket wireless schmokes all Da cockles. They can’t stop stuffing Dak down their throats 4 they Love ❤️ the cockkk!!!! If U have the service then U definitely know exactly what I’m texting about. These cockkk schmokers charge U jus 2 pay 💰 your bill! 😂🤬 The unlimited data is also a bunch of bull also. What good is unlimited data if it never works when you need it? 🤷🏾‍♂️😡🤬

Owner's response · 2 years ago

We're sorry to hear you had a poor experience at our Authorized Retailer location. Feel free to contact Cricket Support on Twitter @cricketsupport or on Facebook at m.me/cricketwireless if you need additional assistance.

Susan McKeon · 1 year ago

Jessica was extremely helpful & patient troubleshooting and reparing an issue with my phone. I have had consistently good service at this store .

Owner's response · 1 year ago

Thanks for visiting us! We're happy to hear our team provided a helpful customer experience. We appreciate the 5-star review! #SmileOn

Bela Alicrim · almost 10 months ago

Opens at 12 and we spent 30 minutes waiting for them to open and they never did it’s now 12:30 and still nothing

Owner's response · almost 10 months ago

We are sorry to hear about your poor experiences at this store. We will be sure to share this information with our store leadership team. Our goal is to continue to work with our staff to provide a better experience on your next visit. Thank you for sharing your feedback with us.

Suzanne Spoonemore · almost 2 years ago

Antonio was very helpful. He showed me the different phones and tried to simplify the different plans. Which is a good thing! Don't really care for cricket phones but I needed a phone and my carrier after being with them for 7 years kept shutting my hotspot off on my 4G phone. Then they finally told me that I would have to upgrade to a 5G in order to get my hotspot back. This went on for 3 months! Every time I call they'd walk me through the settings and all this just trying to BS me. I hate companies like that!

Owner's response · almost 2 years ago

Thanks for visiting us! We appreciate the positive feedback & 5-star review! #SmileOn

Brey Taiwo · 1 year ago

I can’t wait to take y’all to small claims court. You guys sold my mother a broken phone and didn’t wanna give her a replacement or a refund. The girl in the shop that works there don’t think that you don’t have your day with me honey watch your mouth. I don’t play when it comes to my mom.

Owner's response · 1 year ago

We're sorry to hear about this. We appreciate you bringing it to our attention.

Mike Edmiston · more than 1 year ago

Thank you to Maria E. for taking the time to get us set-up with 2 new IPhones. She was very patient and professional. Very impressed!

Owner's response · more than 1 year ago

Awesome! Thanks for taking the time to share your 5-star review with our Cricket Nation! We are thrilled to hear that you enjoyed your in-store service experience! #SmileOn

Franklin Skinner · more than 4 years ago

Just bought a new phone, love it so far. Sylvia did a great job of accommodating my needs. She also dealt with some rude customers in a highly professional manner. If you can, request her to help you out!

Owner's response · more than 4 years ago

Wow! Thanks so much for the 5 stars!

Russell Bradshaw · 3 years ago

I had a new phone from Verizon that finally got unlocked so I went to this location and Jessica helped with a new sim card, transferring my contacts over and in general went out of her way to make sure that everything worked! This was December 16 of this year. I am very very satisfied withe the service I got!

Owner's response · 3 years ago

Wow, that's wonderful Russell. Happy to hear how helpful Jessica was! Thank you for sharing your experience with us.

Gygi T.v · more than 4 years ago

The service here is great! Miss Sylvia, helped me with one of my most recent purchases and I could not be more happy. She's so polite, and sweet I highly reccomend her!

Owner's response · more than 4 years ago

Thanks for the perfect 5 stars!

Photos

About

Wireless provider offering prepaid mobile phones, coverage plans & a range of accessories.

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Planning

Quick visit

Payments

Credit cards
Debit cards
NFC mobile payments

Similar

Other nearby cell phone stores that people also search for!

place hero0.02 miles
T-Mobile
260
Cell phone store · $$
place hero0.03 miles
AT&T Store
300
Cell phone store, Cell phone accessory store, Telecommunications service provider · $$
place hero0.03 miles
GameStop
414
Video game store, Cell phone store, Collectibles store, Electronics store · $$
place hero0.33 miles
Boost Mobile
100
Cell phone store · $
place hero0.41 miles
Metro by T-Mobile
74
Cell phone store · $