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Metro by T-Mobile

Wireless provider offering phones & more

  • In-store shopping
1555 S Havana St H, Aurora, CO, 80012, United States
Closed · Opens at 10:30 AM Sun
metrobyt-mobile.com
+13033407468

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Saturday
10:30 AM - 8 PM
Sunday
10:30 AM - 6 PM
Monday
10:30 AM - 8 PM
Tuesday
10:30 AM - 8 PM
Wednesday
10:30 AM - 8 PM
Thursday
10:30 AM - 8 PM
Friday
10:30 AM - 8 PM

Reviews

5
55%4
7%3
5%2
8%1
24%
3.6
74 reviews

Summary

"Awsome deals and a great assortment of phones."

"Awesome customer service and will work with you on your bill."

"Very rude store, racist manager, and a history of overcharging their customers."

Dallas Bueller · more than 9 months ago

The store was nice and clean. Stefanie provided excellent customer service and I was in and out in less than 30 minutes with a new phone and my phone number ported. A much better experience with Metro than I have had in the past.

Dro Denora · almost 10 months ago

I went in with my kids on Sunday, and I was treated so poorly and aggressively that I'm going to switch providers. I would rather use a pay phone or be without a phone , than to be treated the way I was infront of my kids by the incredibly hostile customer service representative in the store. Her disrespect and condescending attitude has pushed me to leave metro pcs after almost a decade of being a customer. She doesn't belong as a face of your company. I was in your store less than 3 minutes and i was snapped at multiple times by this woman. I gathered my kids and as we were walking out she muttered something under her breath. Foul and appalling attitude. This was the 27th of August around 530 pm. She was the only one in the store and her attitude was even was noticed by my kids. Do not shop here

Owner's response · almost 10 months ago

Hello Dro, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!

Harvey Austin · almost 1 year ago

Stephanie was so sweet kind patient and professional. My experience was top tier from beginning to end. Thank you so much Stephanie I’m loving my phone and speaker!!

Elizabeth Thompson · 11 months ago

Bought a 269.00 brand new Galaxy phone paid for insurance a month later the phone was broke it's been a week now of trying to use the insurance to get the phone replaced it's absolutely Alice and wonderland do not use this service there's no corporate office they passed the buck I literally been in a circle to try to get my issue all the while being told to spend more money and more money to fix the problem absolutely unbelievable

Owner's response · 11 months ago

We’re sorry to hear this Elizabeth. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.

willdawg Richardson · 2 years ago

Off the chain. Went to pay my bill and ADRIAN hook me up, cut my bill 100 dollars on next bill. She explained my bill was too high and she hook me up. Appreciate everything!!! Awesome customer service and will work with you on your bill. Amen

Owner's response · 2 years ago

Thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that Adrian was able to help you out!

Johnny Basquez · 7 years ago

Think twice or maybe three or four times before working for these selfish owners. They take from their employers yet work them like their own peasants. They will do anything they can to get money even making their employees lie to customers. They don't care about anyone but they selves. They took from me too but I caught on and requested my money back and they granted me that request but never received my money they wait till you forget so they can keep it. The GM is trained to be the exact same way. Managers started looking for new jobs as well because they feel the same way about the owners. We didn't get our checks till 7 pm at night like there's no need for that. I'm blessed to have found a new opportunity instead of putting up with this franchise. If they knew about the truth this store and franchise would have been shut down already.

FredDa K. · 2 years ago

Bought a phone case and screen cover. Couple weeks ago. And got some add On's to my plan. Ziyleth was more then helpful! With everything. He let me know sense I bought the case and screen cover. That I would get a awesome Bluetooth speaker for free. Speaker is really awesome. Thank you Ziyleth and metro by T-Mobile.

Michelle Kelly · 7 years ago

Please please please never work here. If you decide to work here because you had no other choice then ok....But get out of there fast! The owner is very rude. There are many robberies at this location and others. They steal money from your commision for making simple "irreversible" mistakes. I worked here for three months and its the worst retail job I've ever had. They tell you at the interview that you can make up to 14 dollars an hr... Its nearly impossible to reach goals because the store is slow on an almost every day basis. Managers do not communicate back to you if you have an issue. If they have an issue with you or your performance they will not tell you.. they will cut your hours drastically with three hr shifts each day...or suspend you. If you are amazing at sales then take your chances. You'll never make as much as you want to working here. If I could rate lower than one star I would.

Tameica · 5 years ago

WORST CUSTOMER SERVICE EVER!!!! Theresa the store manager has a major attitude went in on new year's eve to get I phone reset and she told me I can go to a different location if I didn't like her service and she wasn't going to reset it if I didn't have my code which I did I asked her who was her BOSS over her she said NO ONE .....Who EVER IS HER BOSS NEEDS TO SEND HER TO TRAINING. Or better yet just FIRE HER .....DO NOT GO TO THIS LOCATION EVER .....

Russel Vlach · 4 years ago

Didn't say what my total was that I was getting back nor did she count the money back to me. As a cashier that is a key responsibility for doing a great job. Perhaps I'll just go to a different location from this point forward.

Photos

About

Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Amenities

Wi-Fi
Wi-Fi

Crowd

LGBTQ+ friendly

Planning

Quick visit

Payments

Credit cards
Debit cards
Credit cards

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