Reviews
Summary
"Really helpful people had a smooth experience the whole way through"
"They only service Mexican"
"Great customer service!"
Had a three line package service with them. I recently transfer two of them with Xfinity because an offer they have, and came to this metro location to see if I could get a nice deal if I stay with them, and the young clerk, instead of tryin to offer something he directly told me that having a 3 lines for 110, one line would be 60 usd, so I said that is expensive and he answered: if you want to move this line it is up to you, so I thought of course is up to me, it's my money!!!!. So I just told ok, and I'll move my business to other company. This happened Saturday 25 at ~2 pm
They can close shop when they want like they own this Metro location, just lazy or nonexistent service
We’re sorry to hear this. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
I am a repeat customer and I have never had an issue with the customer service at this location. Thank you for helping with all my questions and adding new lines. Keep up the great work.
Never had any issues from this store, The representatives has always been helpful, Angel was great with all of my questions and concerns.
The best store ever ! The manager Angel & employee are amazing , very understanding & give the best customer experience ever ! I’ll forever come back to this store .
Went into this store super friendly , professional and nice service totally recommend this store . Ashley & Angel are excellent !
This has to be the WORST store I have ever been in they are VERY RACIEST and RUDE will NEVER go back 0 stars WOULD NOT RECOMMEND unless you want to be CALLED A RACIAL SULR !!!!!!
Hello Brandi, Sorry to hear you had a poor experience in the store. We never want a customer to feel unappreciated or spoken to in a disrespectful way. Please reach out to me directly and let me know how I can help. [email protected]
Always have issues with the employees understanding And speaking to me.
Hello Jana! I apologize for your less-than-ideal experience. Our team should always be courteous, knowledgeable, and professional and it’s disappointing to learn that we did not live up to those standards. We appreciate you being a Metro by T-Mobile customer and I hope we can learn from your experience to win back your trust and gain your confidence on your next visit. I’d love to hear more about your visit. If you can, please email me at [email protected]. Thank you for your feedback!
This is a really nice and tidy store. Great customer service!
So happy I switched to metro .. 4 lines for $120 plus free amazon prime !! The people here are very nice and the store is very clean.
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Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.
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