Reviews
Summary
"This store carries very popular brands."
"Employees are incompetent and overall just had poor customer service."
"The worst customer service I have ever encountered."
I went with my girlfriend and we were impressed by the excellent service offered by kennedi. She definitely deserves recognition!
Me and my boyfriend came in just looking for clothes and kennedi showed us how to get the best deals she was extremely helpful and just awesome overall great customer service we love kennedi !❤️
They were very rude when we walked in they didn’t greet me or my friends and they were just hitting there vapes behind the counter and kept giving us very weird looks and kept talking about us while staring at us and kept making fun of us and we could tell. They were extremely rude and it felt like they wanted us to leave so it make us really uncomfortable
They have all kinds of great things. In this store, you have to go in and look.
Was looking for a specific triple 8 skateboard helmet for my niece, and looked around all over Denver and I couldn’t find any store that has the Certified Sweat Saver Helmet. And my last stop was this store at the mall, where I found what I was looking for. Tamara did an awesome job showing me around all the options/colors and exploring what Zumiez’s other stores/ website have if I’m looking for more options.
Great location, but the store looks very ran down. Needs some TLC soon!
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3/2/22 store was clean, but two associates working and they didnt say a word to me or my 3 friends at all. Didnt even look at us. Customer service was poor. One sat behind the counter on their phone, while the other out product away. But neither acknowledged us.
Came in recently on a busy day. I was instantly greeted by almost every employee in the store (which doesn't happen in most stores). Ethan and Riley were incredibly helpful and helped me find great last minute gifts for my son's birthday that he ended up loving! If only every store had customer service like this! I will definitely be back to shop for my other kids.
I wish I could give zero stars to this store. If you are looking for poor customer service, employees cussing and texting all while letting one coworker do it all, then this is the store for you. I have never had such an appalling shopping experience. When almost 20 people are in your store and 1/4 of the staff is actually working, this is not customer service, this is children wanted to be paid for doing nothing. I’m happy Tilly’s was right next door, because I found what I wanted there and since my shopping experience was so poor, I returned what I purchased. This store will not be getting my business ever again. Good luck to you if you decide to shop here!
Don't shop here they have racist employees that accused a black teen of stealing while she was doing her back to school shopping. The only black teen that was in the store you went right after her. The guy accusing her isn't the owner amd has been in retail for "awhile" so he likes looking at teens inappropriately and when they don't fit what he likes he'll accuse them of stealing.
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Chain retailer offering trendy, brand-name clothing & shoes, plus gear for skate- & snowboarders.
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